4A (Expenses $ 14028712 including grants of $ 0) (Revenue $ 8654382)
INPATIENT CARE: BRYAN HOSPITAL MEDICAL & SURGICAL UNIT HAS 54 BEDS AND PROVIDE CARE FOR 553 PATIENTS AND 220 OBSERVATION PATIENTS; BRYAN HOSPITAL INTENSIVE CARE UNIT AND TELEMETRY UNIT HAS 16 BEDS AND PROVIDE CARE FOR 817 INPATIENTS AND 217 OBSERVATION PATIENTS; BRYAN HOSPITAL OBSTETRICS HAS 9 BEDS AND PROVIDED CARE FOR 303 INPATIENTS. MONTPELIER HOSPITAL HAS 25 BEDS AND PROVIDED CARE TO 171 INPATIENTS.

4B (Expenses $ 28881798 including grants of $ 0) (Revenue $ 9665476)
SURGERY CARE: BRYAN SURGERY HAS 6 OPERATING ROOMS THAT DID 1,251 GENERAL SURGERY CASES, 2,252 PAIN MANAGEMENT CASES, 521 ORTHOPEDIC CASES,773 OPHTHALMOLOGY CASES, 197 ENT CASES, 290 GYNECOLOGY CASES, 197 ENT CASES, 511 UROLOGY CASES, 326 GASTROENTEROLOGY CASES AND 162 PODIATRY CASES. ARCHBOLD SURGERY HAS 4 OPERATING ROOMS THAT DID 384 GENERAL SURGERY CASES, 783 GASTROENTEROLOGY CASES AND 19 UROLOGY CASES.

4C (Expenses $ 15258140 including grants of $ 0) (Revenue $ 4817264)
EMERGENCY ROOM CARE: BRYAN ED CARED FOR 12,612 PATIENTS WITH 960 BEING ADMITTED; MONTPELIER ED CARED FOR 3,210 PATIENTS WITH 7 BEING ADMITTED.

4D (Expenses $ 21509458 including grants of $ 0) (Revenue $ 72289947)
COMMUNITY HOSPITALS AND WELLNESS CENTERS PROVIDED SERVICES TO APPROXIMATELY 2,146 INPATIENTS, APPROXIMATELY 762 OBSERVATION PATIENTS, AND APPROXIMATELY 15,822 EMERGENCY DEPARTMENT PATIENTS DURING THIS FISCAL YEAR. THE HOSPITAL UTILIZES A BOARD APPROVED CHARITABLE CARE PROGRAM THAT MEASURES INDIVIDUAL AND FAMILY NEEDS BASED ON FEDERAL POVERTY GUIDELINES. THE PROGRAM IS APPLIED UNIFORMLY ACROSS ALL LEVELS OF HOSPITAL SERVICES. THE PROGRAM EXTENDS BEYOND THE FEDERAL POVERTY DEFINITIONS TO ALLOW THE HOSPITAL TO PROVIDE FREE AND/OR SUBSIDIZED CARE FOR PERSONS FALLING WITHIN AND BEYOND THE FEDERAL GUIDELINES. THIS PROGRAM PROVIDED ASSISTANCE TO APPROXIMATELY 4,089 ACCOUNTS DURING THIS FISCAL YEAR.

BRYAN HOSPITAL
PART V, SECTION B, LINE 3J: THE OVERALL GOAL OF THE NEEDS ASSESSMENT WAS TO PERFORM A COMMUNITY HEALTH ASSESSMENT THAT WILL LEAD TO IMPROVED QUALITY OF PUBLIC AND PRIVATE HEALTH SERVICES. IN ADDITION, THE HEALTH ASSESSMENT CAN BE USED FOR A VARIETY OF PURPOSES SUCH AS THE FOLLOWING:- TO ASSESS THE DISTRIBUTION OF DISEASE AND BEHAVIORAL RISK FACTORS.- TO ASSESS BROAD COMMUNITY HEALTH ISSUES AND TO SHAPE A BROADER DEFINITION OF COMMUNITY HEALTH.- TO MONITOR THE IMPACT OF COMMUNITY HEALTH ACTION PLANS AND TRENDS IN BEHAVIORAL RISK MODIFICATIONS. - TO PROVIDE A VEHICLE TO DISCUSS WAYS TO IMPROVE COMMUNITY HEALTH. THE STUDY CAN ASSIST STAKEHOLDERS WORKING COLLABORATIVELY IN THE COMMUNITY TO ADDRESS ISSUES THAT AFFECT HEALTH.THE COMMUNITY HEALTH ASSESSMENT WILL CONTINUE TO BE REPEATED EVERY THREE YEARS TO DETERMINE IF ACTIONS TAKEN BY COMMUNITIES ARE IMPACTING THE BEHAVIORS THAT LEAD TO POOR HEALTH.

MONTPELIER HOSPITAL
PART V, SECTION B, LINE 3J: THE OVERALL GOAL OF THE NEEDS ASSESSMENT WAS TO PERFORM A COMMUNITY HEALTH ASSESSMENT THAT WILL LEAD TO IMPROVED QUALITY OF PUBLIC AND PRIVATE HEALTH SERVICES. IN ADDITION, THE HEALTH ASSESSMENT CAN BE USED FOR A VARIETY OF PURPOSES SUCH AS THE FOLLOWING:- TO ASSESS THE DISTRIBUTION OF DISEASE AND BEHAVIORAL RISK FACTORS.- TO ASSESS BROAD COMMUNITY HEALTH ISSUES AND TO SHAPE A BROADER DEFINITION OF COMMUNITY HEALTH.- TO MONITOR THE IMPACT OF COMMUNITY HEALTH ACTION PLANS AND TRENDS IN BEHAVIORAL RISK MODIFICATIONS. - TO PROVIDE A VEHICLE TO DISCUSS WAYS TO IMPROVE COMMUNITY HEALTH. THE STUDY CAN ASSIST STAKEHOLDERS WORKING COLLABORATIVELY IN THE COMMUNITY TO ADDRESS ISSUES THAT AFFECT HEALTH.THE COMMUNITY HEALTH ASSESSMENT WILL CONTINUE TO BE REPEATED EVERY THREE YEARS TO DETERMINE IF ACTIONS TAKEN BY COMMUNITIES ARE IMPACTING THE BEHAVIORS THAT LEAD TO POOR HEALTH.

BRYAN HOSPITAL
PART V, SECTION B, LINE 5: WILLIAMS COUNTY PARTNERS FOR HEALTH (WCPH) BEGAN CONDUCTING COMMUNITY HEALTH ASSESSMENTS (CHA) FOR THE PURPOSE OF MEASURING AND ADDRESSING HEALTH STATUS. THE MOST RECENT WILLIAMS COUNTY COMMUNITY HEALTH ASSESSMENT WAS CROSS-SECTIONAL IN NATURE AND INCLUDED A WRITTEN SURVEY OF ADULTS AND ADOLESCENTS WITHIN WILLIAMS COUNTY. THE QUESTIONS WERE MODELED AFTER THE SURVEY INSTRUMENTS USED BY THE CENTERS FOR DISEASE CONTROL AND PREVENTION FOR THEIR NATIONAL AND STATE BEHAVIORAL RISK FACTOR SURVEILLANCE SYSTEM (BRFSS) AND THE YOUTH RISK BEHAVIOR SURVEILLANCE SYSTEM (YRBSS). THIS HAS ALLOWED WILLIAMS COUNTY TO COMPARE THE DATA COLLECTED IN THEIR CHA TO NATIONAL, STATE AND LOCAL HEALTH TRENDS. WILLIAMS COUNTY CHA ALSO FULFILLS NATIONAL MANDATED REQUIREMENTS FOR THE HOSPITALS IN OUR COUNTY. H.R. 3590 PATIENT PROTECTION AND AFFORDABLE CARE ACT STATES THAT IN ORDER TO MAINTAIN TAX-EXEMPT STATUS, NOT-FOR-PROFIT HOSPITALS ARE REQUIRED TO CONDUCT A COMMUNITY HEALTH NEEDS ASSESSMENT AT LEAST ONCE EVERY THREE YEARS, AND ADOPT AN IMPLEMENTATION STRATEGY TO MEET THE NEEDS IDENTIFIED THROUGH THE ASSESSMENT. FROM THE BEGINNING PHASES OF THE CHA, COMMUNITY LEADERS WERE ACTIVELY ENGAGED IN THE PLANNING PROCESS AND HELPED DEFINE THE CONTENT, SCOPE, AND SEQUENCE OF THE PROJECT. ACTIVE ENGAGEMENT OF COMMUNITY MEMBERS THROUGHOUT THE PLANNING PROCESS IS REGARDED AS AN IMPORTANT STEP IN COMPLETING A VALID NEEDS ASSESSMENT. THE WILLIAMS COUNTY CHA HAS BEEN UTILIZED AS A VITAL TOOL FOR CREATING THE WILLIAMS COUNTY COMMUNITY HEALTH IMPROVEMENT PLAN (CHIP). THE PUBLIC HEALTH ACCREDITATION BOARD (PHAB) DEFINES A CHIP AS A LONG-TERM, SYSTEMATIC EFFORT TO ADDRESS HEALTH PROBLEMS ON THE BASIS OF THE RESULTS OF ASSESSMENT ACTIVITIES AND THE COMMUNITY HEALTH IMPROVEMENT PROCESS. THIS PLAN IS USED BY HEALTH AND OTHER GOVERNMENTAL EDUCATION AND HUMAN SERVICE AGENCIES, IN COLLABORATION WITH COMMUNITY PARTNERS, TO SET PRIORITIES AND COORDINATE AND TARGET RESOURCES. A CHIP IS CRITICAL FOR DEVELOPING POLICIES AND DEFINING ACTIONS TO TARGET EFFORTS THAT PROMOTE HEALTH. IT SHOULD DEFINE THE VISION FOR THE HEALTH OF THE COMMUNITY INCLUSIVELY AND SHOULD BE DONE IN A TIMELY WAY. TO FACILITATE THE COMMUNITY HEALTH IMPROVEMENT PROCESS, THE WILLIAMS COUNTY HEALTH DEPARTMENT (WCHD) AND COMMUNITY HOSPITALS AND WELLNESS CENTERS (CHWC) INVITED KEY COMMUNITY LEADERS TO PARTICIPATE IN AN ORGANIZED PROCESS OF STRATEGIC PLANNING TO IMPROVE THE HEALTH OF RESIDENTS OF THE COUNTY. THE NATIONAL ASSOCIATION OF CITY COUNTY HEALTH OFFICER'S (NACCHO) STRATEGIC PLANNING TOOL, MOBILIZING FOR ACTION THROUGH PLANNING AND PARTNERSHIPS (MAPP), WAS USED THROUGHOUT THIS PROCESS.THE 2017-2019 COMMUNITY HEALTH IMPROVEMENT PLAN WAS DRAFTED BY AGENCIES AND SERVICE PROVIDERS WITHIN WILLIAMS COUNTY. DURING JUNE-JULY, 2016, THE COMMITTEE REVIEWED MANY SOURCES OF INFORMATION CONCERNING THE HEALTH AND SOCIAL CHALLENGES WILLIAMS COUNTY ADULTS AND YOUTH MAY BE FACING. THEY DETERMINED PRIORITY ISSUES WHICH IF ADDRESSED, COULD IMPROVE FUTURE OUTCOMES, DETERMINED GAPS IN CURRENT PROGRAMMING AND POLICIES AND EXAMINED BEST PRACTICES AND SOLUTIONS. THE COMMITTEE HAS RECOMMENDED SPECIFIC ACTIONS STEPS THEY HOPE MANY AGENCIES AND ORGANIZATIONS WILL EMBRACE TO ADDRESS THE PRIORITY ISSUES IN THE COMING MONTHS AND YEARS. WE WOULD LIKE TO RECOGNIZE THESE INDIVIDUALS AND THANK THEM FOR THEIR DEVOTION TO THIS PROCESS AND THIS BODY OF WORK: WILLIAMS COUNTY PARTNERS FOR HEALTH ABBY CALVIN, COMMUNITY HOSPITALS AND WELLNESS CENTERS AMY BOEHM, AMERICAN CANCER SOCIETY ANNA MEYERS, JOB & FAMILY SERVICES BILL PEPPLE, UNITED WAY OF WILLIAMS COUNTY DAVID TILLY, MONTPELIER MINISTERIAL ASSOCIATION DIANA SAVAGE, BRYAN CITY SCHOOLS DOTTIE VOLLMAR, BUCKEYE COMMUNITY HOPE FOUNDATION JAMIE MARSHALL, PARKVIEW PHYSICIANS GROUP JAN DAVID, COMMUNITY HOSPITALS AND WELLNESS CENTERS JEANETTE ROBERTS, COMMUNITY HOSPITALS AND WELLNESS CENTERS JERRY STOLLINGS, JUVENILE COURT ADMINISTRATION JESSICA REITZEL, COMMUNITY HOSPITALS AND WELLNESS CENTERS JILL OSTREM, PARKVIEW PHYSICIANS GROUP JIM WATKINS, WILLIAMS COUNTY HEALTH DEPARTMENT KIM OWEN, COMMUNITY HOSPITALS AND WELLNESS CENTERS KIRSTEN FRISSORA, WILLIAMS COUNTY HEALTH DEPARTMENT LARRY LONG, MILLCREEK-WEST UNITY SCHOOLS LES MCCASLIN, FOUR COUNTY ALCOHOL, DRUG AND MENTAL HEALTH BOARD LINDA TRAUSCH, COMMUNITY HOSPITALS AND WELLNESS CENTERS LORI PHILLIPS, PARKVIEW PHYSICIANS GROUP MAGGIE FISHER, WILLIAMS COUNTY DEPARTMENT OF AGING MEGAN RILEY, WILLIAMS COUNTY HEALTH DEPARTMENT MICHELLE PRICE, STEP TOWARD HEALTH NATE JOHNSON, STRYKER LOCAL SCHOOLS PAM PFLUM, FOUR COUNTY ALCOHOL, DRUG AND MENTAL HEALTH BOARD PHIL ENNEN, COMMUNITY HOSPITALS AND WELLNESS CENTERS RACHEL AESCHLIMAN, WILLIAMS COUNTY HEALTH DEPARTMENT ROB IMBER, YMCA RON RITTICHIER, SAFE SCHOOLS/HEALTHY STUDENTS RONDA MUEHLFELD, BRYAN COMMUNITY HEALTH CENTER SALLY TAYLOR, PARKVIEW PHYSICIANS GROUP STEVE TOWNS, WILLIAMS COUNTY SHERIFF.

MONTPELIER HOSPITAL
PART V, SECTION B, LINE 5: WILLIAMS COUNTY PARTNERS FOR HEALTH (WCPH) BEGAN CONDUCTING COMMUNITY HEALTH ASSESSMENTS (CHA) FOR THE PURPOSE OF MEASURING AND ADDRESSING HEALTH STATUS. THE MOST RECENT WILLIAMS COUNTY COMMUNITY HEALTH ASSESSMENT WAS CROSS-SECTIONAL IN NATURE AND INCLUDED A WRITTEN SURVEY OF ADULTS AND ADOLESCENTS WITHIN WILLIAMS COUNTY. THE QUESTIONS WERE MODELED AFTER THE SURVEY INSTRUMENTS USED BY THE CENTERS FOR DISEASE CONTROL AND PREVENTION FOR THEIR NATIONAL AND STATE BEHAVIORAL RISK FACTOR SURVEILLANCE SYSTEM (BRFSS) AND THE YOUTH RISK BEHAVIOR SURVEILLANCE SYSTEM (YRBSS). THIS HAS ALLOWED WILLIAMS COUNTY TO COMPARE THE DATA COLLECTED IN THEIR CHA TO NATIONAL, STATE AND LOCAL HEALTH TRENDS. WILLIAMS COUNTY CHA ALSO FULFILLS NATIONAL MANDATED REQUIREMENTS FOR THE HOSPITALS IN OUR COUNTY. H.R. 3590 PATIENT PROTECTION AND AFFORDABLE CARE ACT STATES THAT IN ORDER TO MAINTAIN TAX-EXEMPT STATUS, NOT-FOR-PROFIT HOSPITALS ARE REQUIRED TO CONDUCT A COMMUNITY HEALTH NEEDS ASSESSMENT AT LEAST ONCE EVERY THREE YEARS, AND ADOPT AN IMPLEMENTATION STRATEGY TO MEET THE NEEDS IDENTIFIED THROUGH THE ASSESSMENT. FROM THE BEGINNING PHASES OF THE CHA, COMMUNITY LEADERS WERE ACTIVELY ENGAGED IN THE PLANNING PROCESS AND HELPED DEFINE THE CONTENT, SCOPE, AND SEQUENCE OF THE PROJECT. ACTIVE ENGAGEMENT OF COMMUNITY MEMBERS THROUGHOUT THE PLANNING PROCESS IS REGARDED AS AN IMPORTANT STEP IN COMPLETING A VALID NEEDS ASSESSMENT. THE WILLIAMS COUNTY CHA HAS BEEN UTILIZED AS A VITAL TOOL FOR CREATING THE WILLIAMS COUNTY COMMUNITY HEALTH IMPROVEMENT PLAN (CHIP). THE PUBLIC HEALTH ACCREDITATION BOARD (PHAB) DEFINES A CHIP AS A LONG-TERM, SYSTEMATIC EFFORT TO ADDRESS HEALTH PROBLEMS ON THE BASIS OF THE RESULTS OF ASSESSMENT ACTIVITIES AND THE COMMUNITY HEALTH IMPROVEMENT PROCESS. THIS PLAN IS USED BY HEALTH AND OTHER GOVERNMENTAL EDUCATION AND HUMAN SERVICE AGENCIES, IN COLLABORATION WITH COMMUNITY PARTNERS, TO SET PRIORITIES AND COORDINATE AND TARGET RESOURCES. A CHIP IS CRITICAL FOR DEVELOPING POLICIES AND DEFINING ACTIONS TO TARGET EFFORTS THAT PROMOTE HEALTH. IT SHOULD DEFINE THE VISION FOR THE HEALTH OF THE COMMUNITY INCLUSIVELY AND SHOULD BE DONE IN A TIMELY WAY. TO FACILITATE THE COMMUNITY HEALTH IMPROVEMENT PROCESS, THE WILLIAMS COUNTY HEALTH DEPARTMENT (WCHD) AND COMMUNITY HOSPITALS AND WELLNESS CENTERS (CHWC) INVITED KEY COMMUNITY LEADERS TO PARTICIPATE IN AN ORGANIZED PROCESS OF STRATEGIC PLANNING TO IMPROVE THE HEALTH OF RESIDENTS OF THE COUNTY. THE NATIONAL ASSOCIATION OF CITY COUNTY HEALTH OFFICER'S (NACCHO) STRATEGIC PLANNING TOOL, MOBILIZING FOR ACTION THROUGH PLANNING AND PARTNERSHIPS (MAPP), WAS USED THROUGHOUT THIS PROCESS.THE 2017-2019 COMMUNITY HEALTH IMPROVEMENT PLAN WAS DRAFTED BY AGENCIES AND SERVICE PROVIDERS WITHIN WILLIAMS COUNTY. DURING JUNE-JULY, 2016, THE COMMITTEE REVIEWED MANY SOURCES OF INFORMATION CONCERNING THE HEALTH AND SOCIAL CHALLENGES WILLIAMS COUNTY ADULTS AND YOUTH MAY BE FACING. THEY DETERMINED PRIORITY ISSUES WHICH IF ADDRESSED, COULD IMPROVE FUTURE OUTCOMES, DETERMINED GAPS IN CURRENT PROGRAMMING AND POLICIES AND EXAMINED BEST PRACTICES AND SOLUTIONS. THE COMMITTEE HAS RECOMMENDED SPECIFIC ACTIONS STEPS THEY HOPE MANY AGENCIES AND ORGANIZATIONS WILL EMBRACE TO ADDRESS THE PRIORITY ISSUES IN THE COMING MONTHS AND YEARS. WE WOULD LIKE TO RECOGNIZE THESE INDIVIDUALS AND THANK THEM FOR THEIR DEVOTION TO THIS PROCESS AND THIS BODY OF WORK: WILLIAMS COUNTY PARTNERS FOR HEALTH ABBY CALVIN, COMMUNITY HOSPITALS AND WELLNESS CENTERS AMY BOEHM, AMERICAN CANCER SOCIETY ANNA MEYERS, JOB & FAMILY SERVICES BILL PEPPLE, UNITED WAY OF WILLIAMS COUNTY DAVID TILLY, MONTPELIER MINISTERIAL ASSOCIATION DIANA SAVAGE, BRYAN CITY SCHOOLS DOTTIE VOLLMAR, BUCKEYE COMMUNITY HOPE FOUNDATION JAMIE MARSHALL, PARKVIEW PHYSICIANS GROUP JAN DAVID, COMMUNITY HOSPITALS AND WELLNESS CENTERS JEANETTE ROBERTS, COMMUNITY HOSPITALS AND WELLNESS CENTERS JERRY STOLLINGS, JUVENILE COURT ADMINISTRATION JESSICA REITZEL, COMMUNITY HOSPITALS AND WELLNESS CENTERS JILL OSTREM, PARKVIEW PHYSICIANS GROUP JIM WATKINS, WILLIAMS COUNTY HEALTH DEPARTMENT KIM OWEN, COMMUNITY HOSPITALS AND WELLNESS CENTERS KIRSTEN FRISSORA, WILLIAMS COUNTY HEALTH DEPARTMENT LARRY LONG, MILLCREEK-WEST UNITY SCHOOLS LES MCCASLIN, FOUR COUNTY ALCOHOL, DRUG AND MENTAL HEALTH BOARD LINDA TRAUSCH, COMMUNITY HOSPITALS AND WELLNESS CENTERS LORI PHILLIPS, PARKVIEW PHYSICIANS GROUP MAGGIE FISHER, WILLIAMS COUNTY DEPARTMENT OF AGING MEGAN RILEY, WILLIAMS COUNTY HEALTH DEPARTMENT MICHELLE PRICE, STEP TOWARD HEALTH NATE JOHNSON, STRYKER LOCAL SCHOOLS PAM PFLUM, FOUR COUNTY ALCOHOL, DRUG AND MENTAL HEALTH BOARD PHIL ENNEN, COMMUNITY HOSPITALS AND WELLNESS CENTERS RACHEL AESCHLIMAN, WILLIAMS COUNTY HEALTH DEPARTMENT ROB IMBER, YMCA RON RITTICHIER, SAFE SCHOOLS/HEALTHY STUDENTS RONDA MUEHLFELD, BRYAN COMMUNITY HEALTH CENTER SALLY TAYLOR, PARKVIEW PHYSICIANS GROUP STEVE TOWNS, WILLIAMS COUNTY SHERIFF.

BRYAN HOSPITAL
PART V, SECTION B, LINE 6A: MONTPELIER HOSPITAL

MONTPELIER HOSPITAL
PART V, SECTION B, LINE 6A: BRYAN HOSPITAL

BRYAN HOSPITAL
PART V, SECTION B, LINE 6B: WILLIAMS COUNTY HEALTH DEPARTMENT

MONTPELIER HOSPITAL
PART V, SECTION B, LINE 6B: WILLIAMS COUNTY HEALTH DEPARTMENT

BRYAN HOSPITAL
PART V, SECTION B, LINE 7D: THE 2019 WILLIAMS COUNTY HEALTH ASSESSMENT IS AVAILABLE ON THE FOLLOWING WEBSITES:COMMUNITY HOSPITALS AND WELLNESS CENTERSHTTPS://WWW.CHWCHOSPITAL.ORG/COMMUNITY-HEALTH-ASSESMENT/WILLIAMS COUNTY COMBINED HEALTH DISTRICTHTTP://WWW.WILLIAMSCOUNTYHEALTH.ORG/HOSPITAL COUNCIL OF NORTHWEST OHIOHTTP://WWW.HCNO.ORG/COMMUNITY/REPORTS.HTML

MONTPELIER HOSPITAL
PART V, SECTION B, LINE 7D: THE 2019 WILLIAMS COUNTY HEALTH ASSESSMENT IS AVAILABLE ON THE FOLLOWING WEBSITES:COMMUNITY HOSPITALS AND WELLNESS CENTERSHTTPS://WWW.CHWCHOSPITAL.ORG/COMMUNITY-HEALTH-ASSESMENT/WILLIAMS COUNTY COMBINED HEALTH DISTRICTHTTP://WWW.WILLIAMSCOUNTYHEALTH.ORG/HOSPITAL COUNCIL OF NORTHWEST OHIOHTTP://WWW.HCNO.ORG/COMMUNITY/REPORTS.HTML

BRYAN HOSPITAL
PART V, SECTION B, LINE 11: TO WORK TOWARD DECREASING ADULT AND YOUTH OBESITY, THE FOLLOWING ACTION STEPS ARE RECOMMENDED: 1. INCREASE EDUCATION OF HEALTHY EATING FOR ADULTS 2. IMPLEMENT FOOD PHARMACY PROGRAM 3. INCREASE EDUCATION OF HEALTHY EATING FOR YOUTH 4. IMPLEMENT COMPLETE STREETS POLICIES 5. IMPLEMENT OHA HEALTHY HOSPITALS INITIATIVETO WORK TOWARD IMPROVING ADULT CARDIOVASCULAR HEALTH, THE FOLLOWING ACTIONS STEPS ARE RECOMMENDED: 1. IMPLEMENT GO RED FOR WOMEN INITIATIVE 2. INCREASE NUTRITION/PHYSICAL EDUCATION MATERIALS BEING OFFERED TO PATIENTS BY PRIMARY CARE OFFICES TO WORK TOWARD IMPROVING YOUTH MENTAL HEALTH, THE FOLLOWING ACTIONS STEPS ARE RECOMMENDED: 1. INCREASE AWARENESS OF TRAUMA INFORMED CARE 2. INCREASE THE NUMBER PRIMARY CARE PHYSICIANS SCREENING FOR DEPRESSION DURING OFFICE VISITS 3. EXPAND EVIDENCE-BASED PROGRAMS TARGETING YOUTH 4. PROVIDE MENTAL HEALTH FIRST AID TRAINING 5. IMPLEMENT EVIDENCE-BASED PROGRAMS AND COUNSELING SERVICES TARGETING YOUTH 6. INCREASE EVIDENCE-BASED SERVICES THROUGH PROVIDERSTO WORK TOWARD DECREASING YOUTH SUBSTANCE ABUSE, THE FOLLOWING ACTIONS STEPS ARE RECOMMENDED: 1. EXPAND EVIDENCE-BASED PROGRAMS AND COUNSELING SERVICES TARGETING YOUTH AND FAMILIES 2. INCREASE THE NUMBER OF SCHOOLS SCREENING FOR ALCOHOL 3. IMPLEMENT A COMMUNITY BASED COMPREHENSIVE PROGRAM TO REDUCE ALCOHOL ABUSE 4. INCREASE COMMUNITY AWARENESS & EDUCATION OF SUBSTANCE ABUSE ISSUES AND TRENDS 5. IMPLEMENT PARENT PROJECTTO WORK TOWARD INCREASING WOMEN'S HEALTH SCREENINGS, THE FOLLOWING ACTIONS STEPS ARE RECOMMENDED: 1. CREATE CONSISTENT WOMEN'S HEALTH SCREENING RECOMMENDATIONS 2. INCREASE EDUCATION MATERIALS BEING OFFERED TO PATIENTS BY PRIMARY CARE OFFICES 3. DECREASE BARRIERS TO TREATMENT

MONTPELIER HOSPITAL
PART V, SECTION B, LINE 11: TO WORK TOWARD DECREASING ADULT AND YOUTH OBESITY, THE FOLLOWING ACTION STEPS ARE RECOMMENDED: 1. INCREASE EDUCATION OF HEALTHY EATING FOR ADULTS 2. IMPLEMENT FOOD PHARMACY PROGRAM 3. INCREASE EDUCATION OF HEALTHY EATING FOR YOUTH 4. IMPLEMENT COMPLETE STREETS POLICIES 5. IMPLEMENT OHA HEALTHY HOSPITALS INITIATIVETO WORK TOWARD IMPROVING ADULT CARDIOVASCULAR HEALTH, THE FOLLOWING ACTIONS STEPS ARE RECOMMENDED: 1. IMPLEMENT GO RED FOR WOMEN INITIATIVE 2. INCREASE NUTRITION/PHYSICAL EDUCATION MATERIALS BEING OFFERED TO PATIENTS BY PRIMARY CARE OFFICESTO WORK TOWARD IMPROVING YOUTH MENTAL HEALTH, THE FOLLOWING ACTIONS STEPS ARE RECOMMENDED: 1. INCREASE AWARENESS OF TRAUMA INFORMED CARE 2. INCREASE THE NUMBER PRIMARY CARE PHYSICIANS SCREENING FOR DEPRESSION DURING OFFICE VISITS 3. EXPAND EVIDENCE-BASED PROGRAMS TARGETING YOUTH 4. PROVIDE MENTAL HEALTH FIRST AID TRAINING 5. IMPLEMENT EVIDENCE-BASED PROGRAMS AND COUNSELING SERVICES TARGETING YOUTH 6. INCREASE EVIDENCE-BASED SERVICES THROUGH PROVIDERSTO WORK TOWARD DECREASING YOUTH SUBSTANCE ABUSE, THE FOLLOWING ACTIONS STEPS ARE RECOMMENDED: 1. EXPAND EVIDENCE-BASED PROGRAMS AND COUNSELING SERVICES TARGETING YOUTH AND FAMILIES 2. INCREASE THE NUMBER OF SCHOOLS SCREENING FOR ALCOHOL 3. IMPLEMENT A COMMUNITY BASED COMPREHENSIVE PROGRAM TO REDUCE ALCOHOL ABUSE 4. INCREASE COMMUNITY AWARENESS & EDUCATION OF SUBSTANCE ABUSE ISSUES AND TRENDS 5. IMPLEMENT PARENT PROJECTTO WORK TOWARD INCREASING WOMEN'S HEALTH SCREENINGS, THE FOLLOWING ACTIONS STEPS ARE RECOMMENDED: 1. CREATE CONSISTENT WOMEN'S HEALTH SCREENING RECOMMENDATIONS 2. INCREASE EDUCATION MATERIALS BEING OFFERED TO PATIENTS BY PRIMARY CARE OFFICES 3. DECREASE BARRIERS TO TREATMENT

BRYAN HOSPITAL
PART V, SECTION B, LINE 20E: VISITS DETERMINED TO BE CHARITY ELIGIBLE THROUGH THE I-SOLUTIONS PROGRAM, WILL RECEIVE CHARITY DISCOUNTS ACCORDING TO THE 'SELF PAY/COLLECTION POLICY'. I-SOLUTIONS IS AN ELECTRONIC SCREENING PROCESS THAT PROVIDES A SCORE RELATING TO THE PATIENT'S ABILITY TO PAY.PRESUMPTIVE ELIGIBILITY IS DETERMINED IMMEDIATELY PRIOR TO SENDING AN ACCOUNT TO COLLECTIONS. PATIENTS RECEIVING A FINANCIAL DISCOUNT FROM THE I-SOLUTIONS PROCESS MAY ALSO COMPLETE A FINANCIAL APPLICATION TO DETERMINE ELIGIBILITY FOR A HIGHER DISCOUNT, AS LONG AS THE APPLICATION IS COMPLETED WITHIN 240 DAYS OF THE 1ST STATEMENT DATE. THE PATIENT DOES NOT RECEIVE NOTIFICATION OF THE CHARITY DISCOUNT APPLIED BASED ON PRESUMPTIVE ELIGIBILITY AS THE ACCOUNT HAS ALREADY MET THE HOSPITAL GUIDELINES FOR PLACEMENT WITH A COLLECTION AGENCY AND IS IMMEDIATELY FORWARDED TO THE AGENCY FOR COLLECTION OF THE REMAINING BALANCE. THE COLLECTION AGENCY WILL ENCOURAGE COMPLETION OF A FINANCIAL APPLICATION, IF THEY DETERMINE THE PATIENT IS LIKELY ELIGIBLE FOR FINANCIAL ASSISTANCE, REGARDLESS IF THE ACCOUNT HAS ALREADY RECEIVED A DISCOUNT BASED ON PRESUMPTIVE ELIGIBILITY.

MONTPELIER HOSPITAL
PART V, SECTION B, LINE 20E: VISITS DETERMINED TO BE CHARITY ELIGIBLE THROUGH THE I-SOLUTIONS PROGRAM, WILL RECEIVE CHARITY DISCOUNTS ACCORDING TO THE 'SELF PAY/COLLECTION POLICY'. I-SOLUTIONS IS AN ELECTRONIC SCREENING PROCESS THAT PROVIDES A SCORE RELATING TO THE PATIENT'S ABILITY TO PAY.PRESUMPTIVE ELIGIBILITY IS DETERMINED IMMEDIATELY PRIOR TO SENDING AN ACCOUNT TO COLLECTIONS. PATIENTS RECEIVING A FINANCIAL DISCOUNT FROM THE I-SOLUTIONS PROCESS MAY ALSO COMPLETE A FINANCIAL APPLICATION TO DETERMINE ELIGIBILITY FOR A HIGHER DISCOUNT, AS LONG AS THE APPLICATION IS COMPLETED WITHIN 240 DAYS OF THE 1ST STATEMENT DATE. THE PATIENT DOES NOT RECEIVE NOTIFICATION OF THE CHARITY DISCOUNT APPLIED BASED ON PRESUMPTIVE ELIGIBILITY AS THE ACCOUNT HAS ALREADY MET THE HOSPITAL GUIDELINES FOR PLACEMENT WITH A COLLECTION AGENCY AND IS IMMEDIATELY FORWARDED TO THE AGENCY FOR COLLECTION OF THE REMAINING BALANCE. THE COLLECTION AGENCY WILL ENCOURAGE COMPLETION OF A FINANCIAL APPLICATION, IF THEY DETERMINE THE PATIENT IS LIKELY ELIGIBLE FOR FINANCIAL ASSISTANCE, REGARDLESS IF THE ACCOUNT HAS ALREADY RECEIVED A DISCOUNT BASED ON PRESUMPTIVE ELIGIBILITY.

PART I, LINE 3C:
NOT APPLICABLE

PART I, LINE 6A:
NOT APPLICABLE

PART I, LINE 7:
CHARITY CARE AND MEDICAID COSTS WERE CALCULATED USING A COST TO CHARGE RATIO (54%) WHICH WAS DERIVED FROM WORKSHEET 2.

PART I, LINE 7G:
NOT APPLICABLE

PART I, LN 7 COL(F):
THE PERCENTAGE CALCULATED ON LINE 7F IS BASED ON TOTAL EXPENSES FROM FORM 990, PART IX, LESS BAD DEBTS IN THE AMOUNT OF $4,439,558.

PART I, LINE 7E:
CHWC OFFERS ADVANCED CARDIAC LIFE SUPPORT (ACLS) AND PEDIATRIC ADVANCED LIFE SUPPORT (PALS) COURSES FOR PHYSICIANS, COUNTY EMS PROVIDERS, AND OTHER AREA HOSPITAL EMPLOYEES AT NO CHARGE.THE ORGANIZATION CONDUCTED FREE CPR CLASSES TO AREA LIFEGUARDS AND COACHES. IT ALSO PROVIDED CPR EQUIPMENT TO AREA SCHOOLS FOR STUDENT TRAINING AT NO CHARGE.CHWC OFFERS CHILDBIRTH EDUCATION CLASSES (INCLUDING PREPARED CHILDBIRTH, BABY CARE, SIBLING READINESS, AND BREASTFEEDING) AT NO CHARGE. LACTATION CONSULTING IS ALSO PROVIDED WITH FOLLOW UP HOME VISITS WHEN NECESSARY. REPRESENTATIVES OF CHWC GAVE COMMUNITY PRESENTATIONS ON A VARIETY OF HEALTHCARE- RELATED TOPICS.SMOKING CESSATION PROGRAMS AND SPEAKERS WERE ALSO OFFERED TO COMMUNITY AT NO COST.CHWC HAS HOSTED CAREER DAY FOR LOCAL SCHOOLS, WITH A FOCUS ON OPPORTUNITIES IN HEALTH CARE PROFESSIONS.MONTHLY DIABETIC SUPPORT GROUPS ARE AVAILABLE BY LICENSED DIETITIANS THAT PROVIDE RESOURCES TO APPROXIMATELY 11 COMMUNITY MEMBERS. THESE MEMBERS OF OUR STAFF ALSO PRESENT TO LOCAL BUSINESSES, SCHOOLS, AND CIVIC GROUPS.MINDFULNESS- BASED STRESS REDUCTION CLASSES WERE GIVEN AWAY TO 33 COMMUNITY PARTICIPANTS.THE ORGANIZATION PAID $100,214 FOR TWO SCHOOL- BASED MENTAL HEALTH COUNSELORS WERE PROVIDED TO SCHOOLS WITHIN THE COUNTY AT NO COST.

PART II, COMMUNITY BUILDING ACTIVITIES:
NOT APPLICABLE

PART III, LINE 2:
BAD DEBT WAS CALCULATED USING AUDITED FINANCIAL, IT IS NOT AN ESTIMATED AMOUNT.

PART III, LINE 3:
ESTIMATE OF 10% OF TOTAL BAD DEBT EXPENSE IN ORDER TO CALCULATE THE AMOUNT RECORDED AS BAD DEBT THAT WOULD BE ATTRIBUTABLE TO PATIENTS WHO WOULD QUALIFY UNDER THE HOSPITAL'S CHARITY CARE POLICY. NONE OF THE BAD DEBT EXPENSE IS TREATED AS A COMMUNITY BENEFIT.

PART III, LINE 4:
ACCOUNTS RECEIVABLE ARE REDUCED BY AN ALLOWANCE FOR DOUBTFUL ACCOUNTS. IN EVALUATING THE COLLECTIBILITY OF ACCOUNTS RECEIVABLE, THE HOSPITAL ANALYZES ITS PAST HISTORY AND IDENTIFIES TRENDS FOR EACH OF ITS MAJOR PAYOR SOURCES OF REVENUE TO ESTIMATE THE APPROPRIATE ALLOWANCE FOR DOUBTFUL ACCOUNTS AND PROVISION FOR BAD DEBTS. MANAGEMENT REGULARLY REVIEWS DATA ABOUT THESE MAJOR PAYOR SOURCES OF REVENUE IN EVALUATING THE SUFFICIENCY OF THE ALLOWANCE FOR DOUBTFUL ACCOUNTS. FOR RECEIVABLES ASSOCIATED WITH SERVICES PROVIDED TO PATIENTS WHO HAVE THIRD-PARTY COVERAGE, THE HOSPITAL ANALYZES CONTRACTUALLY DUE AMOUNTS AND PROVIDES AN ALLOWANCE FOR DOUBTFUL ACCOUNTS AND A PROVISION FOR BAD DEBTS IF NECESSARY (FOR EXAMPLE, FOR EXPECTEDUNCOLLECTIBLE DEDUCTIBLES AND COPAYMENTS ON ACCOUNTS FOR WHICH THE THIRD-PARTY PAYOR HAS NOT YET PAID OR FOR PAYORS WHO ARE KNOWN TO BE HAVING FINANCIAL DIFFICULTIES THAT MAKE THE REALIZATION OF AMOUNTS DUE UNLIKELY).FOR RECEIVABLES ASSOCIATED WITH SELF-PAY PATIENTS (WHICH INCLUDE BOTH PATIENTS WITHOUT INSURANCE AND PATIENTS WITH DEDUCTIBLE AND COPAYMENT BALANCES DUE FOR WHICH THIRD-PARTY COVERAGE EXISTS FOR PART OF THE BILL), THE HOSPITAL RECORDS A SIGNIFICANT PROVISION FOR BAD DEBTS IN THE PERIOD OF SERVICE ON THE BASIS OF ITS PAST EXPERIENCE, WHICH INDICATES THAT MANY PATIENTS ARE UNABLE OR UNWILLING TO PAY THE PORTION OF THEIR BILL FOR WHICH THEY ARE FINANCIALLY RESPONSIBLE. THE DIFFERENCE BETWEEN THE STANDARD RATES (OR THE DISCOUNTED RATES, IF NEGOTIATED) AND THE AMOUNTS ACTUALLY COLLECTED AFTER ALL REASONABLE COLLECTION EFFORTS HAVE BEEN EXHAUSTED IS CHARGED OFF AGAINST THE ALLOWANCE FOR DOUBTFUL ACCOUNTS.

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MEDICARE COSTS WERE CALCULATED USING A COST TO CHARGE RATIO BASED ON METHODOLOGY REQUIRED FOR COMPLETING THE MEDICARE COST REPORT. THE SHORTFALL IS CONSIDERED COMMUNITY BENEFIT DUE TO THE ELDERLY POPULATION IN THE HOSPITAL'S SERVICE AREA.

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THE WILLIAMS COUNTY PARTNERS FOR HEALTH COMMITTEE PRESENTS THE 2019 WILLIAMS COUNTY COMMUNITY HEALTH ASSESSMENT. THE DATA CONTAINED IN THIS REPORT IS A SCIENTIFICALLY VALID SAMPLING CONDUCTED EVERY THREE YEARS IN THE COMMUNITY TO BETTER IDENTIFY AND UNDERSTAND HEALTH ISSUES FACING WILLIAMS COUNTY RESIDENTS. THROUGH A COMBINED EFFORT BY THE WILLIAMS COUNTY HEALTH DEPARTMENT, COMMUNITY HOSPITALS AND WELLNESS CENTERS BRYAN AND MONTPELIER, AND THE MANY ORGANIZATIONS LISTED IN THIS PUBLICATION, WE ARE ABLE TO PROVIDE VALUABLE INFORMATION BOTH TO INDIVIDUAL RESIDENTS AND ORGANIZATIONS IN THE COMMUNITY. IN THE PAST, THIS INFORMATION HAS HELPED TO EDUCATE CITIZENS ABOUT THEIR COMMUNITY AND WE HOPE YOU FIND THE NEW REPORT HELPFUL IN THAT REGARD. IN THE 2019 REPORT YOU WILL FIND THAT IN MANY WAYS THE HEALTH OF OUR COMMUNITY IS VERY GOOD AND RANKS HIGHER THAN BOTH THE NATION AND STATE AVERAGES. IN OTHER AREAS, YOU WILL FIND WE STILL HAVE CHALLENGES THAT NEED TO BE ADDRESSED FOR THE BETTERMENT OF OUR COMMUNITY. WHETHER YOU USE THIS INFORMATION TO APPLY FOR GRANTS OR JUST BECOME MORE INFORMED WE HOPE THAT YOU FIND THIS REPORT USEFUL FOR YOUR PURPOSES.

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HOSPITALS ARE LOCATED IN BRYAN AND MONTPELIER, OHIO, IN ADDITION TO A MEDICAL CENTER LOCATED IN ARCHBOLD. CHWC SERVICES THE FOLLOWING THREE COUNTIES: WILLIAMS, DEFIANCE AND FULTON. APPROXIMATELY 17.9% OF THE POPULATION IS 65 YEARS OR OLDER, 19.5% IS BELOW POVERTY LEVEL, AND 10.8% ARE WITHOUT HEALTH INSURANCE UNDER AGE 65.

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TEN OUT OF 11 OF THE ORGANIZATION'S BOARD RESIDES IN THE ORGANIZATION'S PRIMARY SERVICE AREA, WITH NONE BEING EMPLOYEES BESIDES THE PRESIDENT, INDEPENDENT CONTRACTORS OR RELATED TO THE MANAGEMENT TEAM AND ONLY TWO BEING ON THE MEDICAL STAFF. TEN OF THE ELEVEN BOARD MEMBERS ARE VOLUNTEER POSITIONS WITH NO PAY.THE HOSPITAL PROVIDES THE HIGHEST QUALITY OF CARE IN THE MOST EFFICIENT MANNER POSSIBLE. CHWC TYPICALLY RUNS AROUND A 1% OPERATING MARGIN. WE TAKE INTO CONISDERATION THE COMMUNITIES FEEDBACK ON SERVICES THEY WOULD LIKE PROVIDED LOCALLY AND ASSESS IF WE CAN PROVIDE THEM WITH THE UPMOST QUALITY AND EFFICIENCY.

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NOT APPLICABLE

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"THE FOLLOWING COLLECTION PRACTICES ARE CONSISTENANT WITH ALL PATIENTS:STATEMENT CYCLE:THE FIRST STATEMENT MAILED TO THE PATIENT/GUARANTOR IS A STATEMENT SUMMARIZING THE CHARGES AND INSURANCE PAYMENTS, IF APPLICABLE. THIS STATEMENT IS MAILED TO THE GUARANTOR THE DAY AFTER THE ACCOUNT IS FINAL BILLED IN THE HOSPITAL SYSTEM, OR THE DAY FOLLOWING RECEIPT AND SETTLEMENT OF INSURANCE PAYMENT, IF APPLICABLE. IF INSURANCE HAS PENDED PROCESSING OF A CLAIM, HOLDING FOR REQUESTED INFORMATION FROM THE POLICY HOLDER, A LETTER IS SENT TO THE PATIENT/GUARANTOR ASKING THEM TO PROVIDE THE INSURANCE WITH THE REQUESTED INFORMATION AND NOTIFY THE PATIENT ACCOUNTS OFFICE WHEN IT IS COMPLETED. IF THE PATIENT DOES NOT RESPOND TO THE LETTER BY THE DUE DATE, THE ACCOUNT WILL BE CHANGED TO SELF-PAY PRIOR TO INSURANCE PAYMENT, AND THE PATIENT WILL BEGIN RECEIVING STATEMENTS. FOLLOWING THE INITIAL SUMMARY STATEMENT, A GUARANTOR STATEMENT IS MAILED TO THE GUARANTOR THE FIRST WEEK OF EACH MONTH, UNTIL THE ACCOUNT IS SETTLED IN FULL, OR REFERRED TO AN OUTSIDE AGENCY FOR COLLECTIONS. THE GUARANTOR STATEMENT LISTS ALL ACCOUNTS WITH AN OUTSTANDING PATIENT BALANCE, EXCLUDING BAD DEBT ACCOUNTS THAT ARE PROCESSING WITH A COLLECTION AGENCY. ACCOUNTS PROCESSING WITH INSURANCE WILL NOT BE INCLUDED ON PATIENT/GUARANTOR STATEMENTS, UNTIL THERE IS A PATIENT BALANCE DUE ON THE ACCOUNT. PHONE CALLS:CHWC WILL ATTEMPT TO MAKE A PHONE CALL TO ALL PATIENTS WITH NO INSURANCE APPROXIMATELY 2 WEEKS AFTER THE DATE OF SERVICE, TO DISCUSS POTENTIAL ENROLLMENT IN AN INSURANCE PLAN THROUGH THE HEALTH INSURANCE MARKETPLACE, OFFER ASSISTANCE WITH MEDICAID ENROLLMENT, FINANCIAL ASSISTANCE OR SETTING UP PAYMENT ARRANGEMENTS. THIS PHONE CALL WILL BE DOCUMENTED ON THE ACCOUNT NOTES. PAYMENT ARRANGEMENT GUIDELINES:THE PATIENT STATEMENT INCLUDES CONTACT INFORMATION FOR THE PATIENT ACCOUNTS BILLING OFFICE. PATIENT REPRESENTATIVES ARE AVAILABLE TO SET UP PAYMENT ARRANGEMENTS WITH THE GUARANTOR. WHEN A GUARANTOR CALLS TO SET UP PAYMENT ARRANGEMENTS, THE GUARANTOR IS ASKED TO PAY IN FULL, AND OFFERED THE OPTION OF A 15% PROMPT PAY DISCOUNT IF PAID IN FULL WITHIN 30 DAYS OF THE FIRST STATEMENT DATE. REQUESTS FOR DISCOUNTS EXCEEDING 15% ARE TO BE APPROVED BY THE PRESIDENT/CEO OR EVP OF FINANCE. IF PAYMENT IN FULL IS NOT POSSIBLE, THE GUARANTOR IS ASKED TO MAKE MONTHLY PAYMENTS TO PAY THE ACCOUNT IN FULL WITHIN 18 MONTHS, AND WITH A MINIMUM PAYMENT OF $50.00 PER MONTH. EXCEPTIONS CAN BE MADE TO THESE PAYMENT GUIDELINES TO ALLOW A SMALLER PAYMENT OR EXTENDED TIME TO PAY OFF THE BILL, IF DETERMINATION IS MADE THAT THE GUARANTOR IS MAKING EVERY EFFORT TO PAY AND AGREES TO INCREASE PAYMENTS IN THE FUTURE, IF THE FINANCIAL CIRCUMSTANCES CHANGE. THE GUARANTOR MAY BE ASKED TO COMPLETE A FINANCIAL APPLICATION TO DETERMINE ELIGIBILITY FOR FINANCIAL ASSISTANCE, IF HE/SHE IS NOT ABLE TO MAKE ACCEPTABLE PAYMENT ARRANGEMENTS. (SEE FINANCIAL ASSISTANCE POLICY). FINAL NOTICE:IF NO PAYMENT IS RECEIVED OR PAYMENT ARRANGEMENT ESTABLISHED BY DAY 63 FROM THE INITIAL STATEMENT DATE, A ""PAST DUE LETTER"" IS SENT TO THE GUARANTOR WITH A REQUEST TO PAY IN FULL OR CONTACT PATIENT ACCOUNTS WITHIN 30 DAYS. THE PAST DUE LETTER WILL INCLUDE THE 'PLAIN LANGUAGE SUMMARY"". THE PAST DUE LETTER WILL INFORM THE PATIENT THAT THE ACCOUNT WILL BE CONSIDERED FOR COLLECTIONS IF THERE IS NO RESPONSE WITHIN 30 DAYS, AND WILL ALSO LIST THE ECA'S (SEE ECA BELOW) THAT MAY BE INITIATED IF THE GUARANTOR DOES NOT RESPOND. IF THERE IS NO RESPONSE BY THE 38TH DAY FOLLOWING THE DATE OF THE 'PAST DUE LETTER OR ACCEPTABLE PAYMENTS HAVE NOT BEEN ESTABLISHED, THE ACCOUNT IS REVIEWED BY THE PATIENT REPRESENTATIVE TO DETERMINE ELIGIBILITY FOR BAD DEBT AND COLLECTION AGENCY PROCESSING. IF THE PATIENT HAD PREVIOUSLY ESTABLISHED A PAYMENT ARRANGEMENT BUT DID NOT FOLLOW THROUGH WITH TIMELY PAYMENTS, A PHONE CALL TO THE PATIENT WILL BE MADE IN AN ATTEMPT TO RE-ESTABLISH THE PAYMENT ARRANGEMENT. IF THE PATIENT IS NOT ABLE TO BE REACHED AFTER A MINIMUM OF 2 ATTEMPTS, OR IS NOT COOPERATIVE, THE ACCOUNT WILL BE CONSIDERED FOR BAD DEBT/COLLECTIONS DURING THE NEXT TRANSFER OF ACCOUNTS. INVALID ADDRESS OR CONTACT INFORMATION:IF A PATIENT STATEMENT IS RETURNED FOR AN INVALID ADDRESS, THE PATIENT WILL BE CONTACTED BY PHONE TO OBTAIN CORRECT BILLING INFORMATION. IF THERE IS NO VALID PHONE CONTACT, OR THE PATIENT DOESN'T RESPOND TO A PHONE CALL, THE ACCOUNT MAY BE SENT TO THE COLLECTION AGENCY PRIOR TO SENDING A FINAL ""PAST DUE LETTER"". THE AGENCY WILL ATTEMPT TO LOCATE A VALID ADDRESS FOR THE GUARANTOR. THE AGENCY WILL NOTIFY THE HOSPITAL IF A VALID ADDRESS IS OBTAINED. IF THE PATIENT DOES NOT COOPERATE WITH THE COLLECTION AGENCY REGARDING PAYMENT OR COMPLETION OF A FINANCIAL APPLICATION, THE AGENCY WILL CONTACT THE HOSPITAL SO THAT A FINAL 'PAST DUE LETTER' CAN BE SENT. IF THERE IS NO RESPONSE TO THE PAST DUE LETTER, THE COLLECTION AGENCY MAY CONTINUE WITH APPROPRIATE ECA'S 240 DAYS FROM THE ORIGINAL STATEMENT DATE. THE HOSPITAL AND AGENCY WILL WORK TOGETHER TO ASSURE THE AGENCY HAS THE APPROPRIATE 1ST STATEMENT DATE SINCE THE ACCOUNTS MAY BE INITIALLY SENT TO THE AGENCY PRIOR TO THE NORMAL MINIMUM OF DAY 100. PRESUMPTIVE ELIGIBILITY:AFTER THE COLLECTION AGENCY HAS DETERMINED AN ACCOUNT TO BE UNCOLLECTIBLE, THE ACCOUNT IS SENT TO ""I-SOLUTIONS"" TO REVIEW AND DETERMINE CHARITY ELIGIBILITY. ANY ACCOUNTS THAT LIST ON THE I-SOLUTIONS REPORT AS ""YES"" UNDER THE CHARITY COLUMN WILL RECEIVE A CHARITY DISCOUNT EQUAL TO THE ""W/O AMOUNT"" LISTED ON THE REPORT. ACCOUNTS THAT CONTAIN A POSITIVE ""W/O AMOUNT AND FALL IN THE ""BD OR ""LOW"" PROPENSITY TO PAY CATEGORY, AND ACCOUNTS WITH NO LISTED PROPENSITY TO PAY BUT A POSITIVE ""W/O AMOUNT"" WILL ALSO RECEIVE A CHARITY DISCOUNT EQUAL TO THE ""W/O AMOUNT"" LISTED ON THE REPORT. VISITS WITH A PROPENSITY TO PAY ""NMD"" (NEED MORE DATA) DO NOT RECEIVE A CHARITY ADJUSTMENT.THE ADMISSION AUTHORIZATION FORM INCLUDES A STATEMENT AUTHORIZING THE HOSPITAL TO REVIEW THE GUARANTOR'S CREDIT INFORMATION. IF THIS IS NOT SIGNED BY THE PATIENT OR HIS/HER REPRESENTATIVE, THE VISIT WILL NOT BE SENT TO I-SOLUTIONS FOR REVIEW. IT WILL BE FORWARDED DIRECTLY TO THE COLLECTION AGENCY. THE ADMISSIONS OFFICE WILL SEND A TICKLER NOTE TO PATIENT ACCOUNTS, STATING THAT THE PATIENT REFUSED TO SIGN THE AUTHORIZATION. ACCOUNTS RECEIVING A DISCOUNT BASED ON PRESUMPTIVE ELIGIBILITY ARE ELIGIBLE TO APPLY FOR AN ADDITIONAL DISCOUNT, IF A FINANCIAL APPLICATION IS COMPLETED WITHIN 240 DAYS FROM THE 1ST STATEMENT DATE."

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"ALL PATIENTS REGISTERING FOR EMERGENCY OR MEDICALLY NECESSARY CARE WILL BE OFFERED A FINANCIAL APPLICATION AND ""PLAIN LANGUAGE SUMMARY"" AT THE TIME OF REGISTRATION. CHWC WILL ALSO FOLLOW UP WITH UNINSURED PATIENTS WITHIN 3 TO 4 WEEKS OF SERVICE, IF A FINANCIAL APPLICATION IS NOT RECEIVED OR MEDICAID APPLICATION IS NOT COMPLETED BY THAT DATE. FOLLOW UP CONSISTS OF A PHONE CALL TO OFFER THE PATIENT ASSISTANCE WITH THE MEDICAID APPLICATION AND DISCUSS FINANCIAL ASSISTANCE OPTIONS.PATIENT BILLING STATEMENTS INCLUDE ON THE BACK SIDE, INFORMATION ON THE HCAP AND HOSPITAL FINANCIAL ASSISTANCE PROGRAMS, INCLUDING CURRENT POVERTY LEVELS, AS REQUIRED BY HCAP POLICY. THE OPTIONS FOR REQUESTING A FINANCIAL APPLICATION ARE ALSO LISTED ON THE STATEMENT. REFERENCE TO THE FINANCIAL ASSISTANCE INFORMATION WILL BE CLEARLY NOTED ON THE FRONT SIDE OF THE STATEMENT. THE PLAIN LANGUAGE SUMMARY, FINANCIAL APPLICATION, BILLING AND COLLECTIONS POLICY, AND THIS FINANCIAL ASSISTANCE POLICY ARE DISPLAYED ON THE HOSPITAL WEBSITE. IN COMPLIANCE WITH THE 5-PERCENT/1000 PERSON THRESHOLD UNDER THE HHS GUIDANCE SAFE HARBOR AND 501R REGULATIONS, THE SPANISH VERSION OF THE FAP, FINANCIAL APPLICATION AND PLAIN LANGUAGE SUMMARY IS ALSO AVAILABLE AT ALL HOSPITAL LOCATIONS AND ON THE HOSPITAL WEBSITE. SIGNAGE IS POSTED AT ALL 3 HOSPITAL BUILDINGS IN CUSTOMER AREAS INCLUDING ADMISSIONS OFFICE, BILLING OFFICE, CASHIER AREA AND EMERGENCY DEPARTMENT. THE SIGNAGE WILL PROVIDE INFORMATION ON THE HOSPITAL FINANCIAL PROGRAM AND THE APPLICATION PROCESS.COPIES OF THE FINANCIAL APPLICATION AND PLAIN LANGUAGE SUMMARY ARE DISTRIBUTED TO THE COMPASSION CLINIC IN WILLIAMS COUNTY. THIS IS A 'FREE CLINIC AND PATIENTS ARE ENCOURAGED TO COMPLETE THE APPLICATION IF THEY NEED FOLLOW UP SERVICES AT THE HOSPITAL. CHWC WILL PERIODICALLY INCLUDE INFORMATION ON THE HOSPITAL FINANCIAL ASSISTANCE POLICIES, IN THE QUARTERLY NEWSLETTER THAT IS MAILED TO RESIDENTS IN THE 4 COUNTY AREA."