Community Benefit Insight - Tax-exempt hospital

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Crozer-Chester Medical Center

One Medical Center Blvd

Upland, PA 19013

EIN: 231637191

The hospital that you have selected is part of a multi-facility organization that reports community benefit expenditures in the aggregate and not by individual hospital. The data shown below are for the multi-facility organization. We encourage you to contact the individual hospital directly if you would like community benefit information on the hospital.Learn more

Individual Facility Details: Crozer Chester Medical Center

One Medical Center Boulevard
Upland, PA 19013

2 hospitals in organization:
(click a facility name to update Individual Facility Details panel)

Taylor Hospital

Crozer Chester Medical Center

Bed count	672	Medicare provider number	390180	Member of the Council of Teaching Hospitals	YES	Children's hospital	NO

Crozer-Chester Medical CenterDisplay data for year:

Community Benefit Spending- 2015
(as % of functional expenses, which all tax-exempt organizations report on Form 990 Schedule H)

8.08%

Spending by Community Benefit Category- 2015
(as % of total functional expenses)

* = CBI denoted preventative categories

Community Benefit Spending Compared to Functional Expenses, 2010-2015

Additional data

Community Benefit Expenditures: 2015

All tax-exempt organizations file a Form 990 with the IRS for every tax year. If the tax-exempt organization operates one or more hospital facilities during the tax year, the organization must attach a Schedule H to Form 990. On Part I of Schedule H, the organization records the expenditures it made during the tax year for various types of community benefits; 9 types are shown on this web tool. By default, this web tool presents community benefit expenditures as a percentage of the organization’s functional expenses, which it reports on Form 990, Part IX, Line 25, Column A. (The more commonly heard term, ‘total operating expenses’, which organizations report to CMS, is generally about 90% of the ‘functional expenses’). The user may change the default to see the dollar expenditures.
Amount spent in the following IRS community benefit categories:

Financial Assistance at cost as % of operating expenses	$ 5,528,923 1.09 %
Medicaid as % of operating expenses	$ 9,330,500 1.85 %
Costs of other means-tested government programs as % of operating expenses	$ 0 0 %
Health professions education as % of operating expenses	$ 14,563,749 2.88 %
Subsidized health services as % of operating expenses	$ 10,214,290 2.02 %
Research as % of operating expenses	$ 23,455 0.00 %
Community health improvement services and community benefit operations* as % of operating expenses Note: these two community benefit categories are reported together on the Schedule H, part I, line 7e.	$ 1,157,422 0.23 %
Cash and in-kind contributions for community benefit* as % of operating expenses	$ 2,753 0.00 %
Community building* as % of operating expenses	$ 0 0 %

* = CBI denoted preventative categories

Community building activities details:

Did tax-exempt hospital report community building activities?	Not available
Number of activities or programs (optional)	0
Physical improvements and housing	0
Economic development	0
Community support	0
Environmental improvements	0
Leadership development and training for community members	0
Coalition building	0
Community health improvement advocacy	0
Workforce development	0
Other	0
Persons served (optional)	0
Physical improvements and housing	0
Economic development	0
Community support	0
Environmental improvements	0
Leadership development and training for community members	0
Coalition building	0
Community health improvement advocacy	0
Workforce development	0
Other	0
Community building expense as % of operating expenses	$ 0 0 %
Physical improvements and housing as % of community building expenses	$ 0
Economic development as % of community building expenses	$ 0
Community support as % of community building expenses	$ 0
Environmental improvements as % of community building expenses	$ 0
Leadership development and training for community members as % of community building expenses	$ 0
Coalition building as % of community building expenses	$ 0
Community health improvement advocacy as % of community building expenses	$ 0
Workforce development as % of community building expenses	$ 0
Other as % of community building expenses	$ 0
Direct offsetting revenue	$ 0
Physical improvements and housing	$ 0
Economic development	$ 0
Community support	$ 0
Environmental improvements	$ 0
Leadership development and training for community members	$ 0
Coalition building	$ 0
Community health improvement advocacy	$ 0
Workforce development	$ 0
Other	$ 0

Other Useful Tax-exempt Hospital Information: 2015

In addition to community benefit and community building expenditures, the Schedule H worksheet includes sections on what percentage of bad debt can be attributable to patients eligible for financial assistance, and questions on the tax-exempt hospital's debt collection policy. When searching a specific tax-exempt hospital in this web tool, Section II provides information about bad debt and the financial assistance policy, and whether the state in which the tax-exempt hospital resides has expanded Medicaid coverage under the federal ACA.

Of the tax-exempt hospital’s overall operating expenses, amount reported as bad debt as % of operating expenses	$ 17,444,872 3.45 %
Is the tax-exempt hospital considered a "sole community hospital" under the Medicare program?	NO

Information about the tax-exempt hospital's Financial Assistance Policy and Debt Collection Policy
The Financial Assistance Policy section of Schedule H has changed over the years. The questions listed below reflect the questions on the 2009-2011 Schedule H forms and the answers tax-exempt hospitals provided for those years. The Financial Assistance Policy requirements were changed under the ACA. In the future, as the Community Benefit Insight web site is populated with 2021 data and subsequent years, the web tool will also be updated to reflect the new wording and requirements. In the meantime, if you have any questions about this section, we encourage you to contact your tax-exempt hospital directly.

Does the organization have a written financial assistance (charity care) policy?	YES
Did the tax-exempt hospital rely upon Federal Poverty Guidelines (FPG) to determine when to provide free or discounted care for patients?	YES
Amount of the tax-exempt hospital’s bad debt (at cost) attributed to patients eligible under the organization’s financial assistance (charity care) policy as % of operating expenses	$ 1,221,141 7.00 %

Did the tax-exempt hospital, or an authorized third party, take any of the following collection activities before determining whether the patient was eligible for financial assistance:
Under the ACA, states have the choice to expand Medicaid eligibility for their residents up to 138% of the federal poverty guidelines. The Medicaid expansion provision of the ACA did not go into effect until January 2014, so data in this web tool will not reflect each state's current Medicaid eligibility threshold. For up to date information, please visit the Terms and Glossary under the Resources tab.
The federal poverty guidelines (FPG) are set by the government and used to determine eligibility for many federal financial assistance programs. Tax-exempt hospitals often use FPG guidelines in their Financial Assistance policies to determine which patients will qualify for free or discounted care.
In addition to the federal requirements, some states have laws stipulating community benefit requirements as a result of tax-exemption. The laws vary from state to state and may require the tax-exempt hospitals to submit community benefit reports. Data on this web tool captures whether or not a state had a mandatory community benefit reporting law as of 2011. For more information, please see Community Benefit State Law Profiles Comparison at The Hilltop Institute.

Community Health Needs Assessment Activities: 2015

The ACA requires all 501(c)(3) tax-exempt hospitals to conduct a Community Health Needs Assessment (CHNA) every three years, starting with the hospital's tax year beginning after March 23, 2012. The 2011 Schedule H included an optional section of questions on the CHNA process. This web tool includes responses for those hospitals voluntary reporting this information. The web tool will be updated to reflect changes in these questions on the 2012 and subsequent Schedule H forms.

Did the tax-exempt hospital report that they had conducted a CHNA?	YES
Did the CHNA define the community served by the tax-exempt hospital?	YES
Did the CHNA consider input from individuals that represent the broad interests of the community served by the tax-exempt hospital?	YES
Did the tax-exempt hospital make the CHNA widely available (i.e. post online)?	YES
Did the tax-exempt hospital adopt an implementation strategy to address the community needs identified by the CHNA?	YES

Supplemental Information: 2015

This section presents qualitative information submitted by the hospital, verbatim from the 990H record.

Statement of Program Service Accomplishments
Description of the organization's program service accomplishments for each of its three largest program services, as measured by expenses. Section 501(c)(3) and 501(c)(4) organizations are required to report the amount of grants and allocations to others, the total expenses, and revenue, if any, for each program service reported.

4A (Expenses $ 269240443 including grants of $ 1699447) (Revenue $ 305309858)
THE ORGANIZATION IS AN AFFILIATE WITHIN CROZER-KEYSTONE HEALTH SYSTEM; A TAX-EXEMPT INTEGRATED HEALTHCARE DELIVERY SYSTEM. EXPENSES (DIRECT ONLY; NOT INCLUDING INDIRECT) ARE INCURRED IN PROVIDING MEDICALLY NECESSARY INPATIENT HEALTHCARE SERVICES IN A NON-DISCRIMINATORY MANNER REGARDLESS OF RACE, COLOR, CREED, SEX, NATIONAL ORIGIN OR ABILITY TO PAY.

4B (Expenses $ 159616294 including grants of $ 1014566) (Revenue $ 182269314)
THE ORGANIZATION IS AN AFFILIATE WITHIN CROZER-KEYSTONE HEALTH SYSTEM; A TAX-EXEMPT INTEGRATED HEALTHCARE DELIVERY SYSTEM. EXPENSES (DIRECT ONLY; NOT INCLUDING INDIRECT) ARE INCURRED IN PROVIDING MEDICALLY NECESSARY OUTPATIENT HEALTHCARE SERVICES IN A NON-DISCRIMINATORY MANNER REGARDLESS OF RACE, COLOR, CREED, SEX, NATIONAL ORIGIN OR ABILITY TO PAY.

4C (Expenses $ 26001481 including grants of $ 167927) (Revenue $ 30168622)
THE ORGANIZATION IS AN AFFILIATE WITHIN CROZER-KEYSTONE HEALTH SYSTEM; A TAX-EXEMPT INTEGRATED HEALTHCARE DELIVERY SYSTEM. EXPENSES (DIRECT ONLY; NOT INCLUDING INDIRECT) ARE INCURRED IN PROVIDING MEDICALLY NECESSARY EMERGENCY ROOM HEALTHCARE SERVICES IN A NON-DISCRIMINATORY MANNER REGARDLESS OF RACE, COLOR, CREED, SEX, NATIONAL ORIGIN OR ABILITY TO PAY.

Facility Information

Schedule H (Form 990) Section C. Supplemental Information for Part V, Section B.

"SCHEDULE H, PART V, SECTION B, QUESTION 5 CROZER-KEYSTONE HEALTH SYSTEM COMMUNITY HEALTH EDUCATION WORKED TO ASSIST IN THE IDENTIFICATION OF HEALTH, SOCIAL SERVICE AND COMMUNITY LEADERS TO ATTEND FOCUS GROUPS HELD IN DELAWARE COUNTY, PENNSYLVANIA, RUN BY PUBLIC HEALTH MANAGEMENT CORPORATION TO GATHER THIS INFORMATION IN RESPONSE TO THE CURRENT LEGISLATION. IN ADDITION, IN FEBRUARY 2011, DELAWARE VALLEY HEALTHCARE COUNCIL OF HAP (""DVHC""), THE MEMBERSHIP ASSOCIATION FOR HOSPITALS IN THE FIVE-COUNTY REGION OF SOUTHEASTERN PENNSYLVANIA, ESTABLISHED A COMMUNITY HEALTH NEEDS ASSESSMENT WORKGROUP TO ASSIST HOSPITALS IN: - UNDERSTANDING AFFORDABLE CARE ACT (""ACA"") REQUIREMENTS AND INTERNAL REVENUE SERVICE GUIDANCE AROUND COMMUNITY HEALTH NEEDS ASSESSMENTS. - IDENTIFYING THE BEST RESOURCES, TOOLS, AND SERVICES FOR CONDUCTING NEEDS ASSESSMENTS. THE WORKGROUP CONSISTED OF REPRESENTATIVES FROM THE FOLLOWING COLLABORATING HOSPITALS, HEALTH SYSTEMS, AND ORGANIZATIONS: - ABINGTON HEALTH - ARIA HEALTH - BUCKS COUNTY HEALTH IMPROVEMENT PARTNERSHIP - THE CHILDREN'S HOSPITAL OF PHILADELPHIA - CROZER-KEYSTONE HEALTH SYSTEM - EINSTEIN HEALTHCARE NETWORK - HOLY REDEEMER - JEFFERSON HEALTH SYSTEM - MAGEE REHABILITATION HOSPITAL - MAIN LINE HEALTH - MERCY HEALTH SYSTEM OF SEPA - PENN MEDICINE (""UPHS"") - ST. MARY MEDICAL CENTER - TEMPLE UNIVERSITY HEALTH SYSTEM THE 24-MEMBER WORKGROUP INCLUDED REPRESENTATIVES FROM 13 HOSPITALS AND HEALTH SYSTEMS REPRESENTING 35 (70 PERCENT) OF 48 DVHC-MEMBER NOT-FOR-PROFIT HOSPITAL FACILITIES IN BUCKS, CHESTER, DELAWARE, MONTGOMERY, AND PHILADELPHIA COUNTIES. THE GROUP HELD A SERIES OF MEETINGS TO REVIEW ACA REQUIREMENTS WITH POLICY EXPERTS FROM THE AMERICAN HOSPITAL ASSOCIATION AND CONSIDER THE TYPES OF RESOURCES THAT MIGHT BE NEEDED TO CONDUCT NEEDS ASSESSMENTS. SCHEDULE H, PART V, SECTION B, QUESTIONS 6A & 6B PUBLIC HEALTH MANAGEMENT CORPORATION (""PHMC"") PERFORMED THE NEEDS ASSESSMENT TO COVER ALL FOUR OF OUR HOSPITAL FACILITIES SERVING DELAWARE COUNTY AND THE SURROUNDING AREA. PHMC ALSO MET WITH FOCUS GROUPS IN DIFFERENT AREAS IN THE COUNTY TO OBTAIN INFORMATION AND THE FOCUS GROUPS INCLUDED OUTREACH IN OUR SERVICE AREAS. PHMC ALSO WORKED WITH FITZGERALD MERCY HOSPITAL, WHICH IS OUTSIDE OF THE CROZER-KEYSTONE HEALTH SYSTEM BUT WITHIN OUR COUNTY. TWENTY-EIGHT MEMBER FACILITIES FROM THE DELAWARE VALLEY HEALTHCARE COUNCIL OF THE HOSPITAL ASSOCIATION OF PENNSYLVANIA PARTICIPATED: ABINGTON MEMORIAL HOSPITAL LANSDALE HOSPITAL CORPORATION THE CHILDREN'S HOSPITAL OF PHILADELPHIA CROZER-CHESTER MEDICAL CENTER DELAWARE COUNTY MEMORIAL HOSPITAL SPRINGFIELD HOSPITAL TAYLOR HOSPITAL DOYLESTOWN HOSPITAL EAGLEVILLE HOSPITAL EINSTEIN MEDICAL CENTER PHILADELPHIA EINSTEIN MEDICAL CENTER ELKINS PARK EINSTEIN MEDICAL CENTER MONTGOMERY MOSS REHAB BELMONT BEHAVIORAL HEALTH CENTER FOR COMPREHENSIVE TREATMENT GRAND VIEW HOSPITAL HOLY REDEEMER HOSPITAL MERCY FITZGERALD HOSPITAL MERCY PHILADELPHIA HOSPITAL MERCY SUBURBAN HOSPITAL NAZARETH HOSPITAL ST. MARY MEDICAL CENTER TEMPLE UNIVERSITY HOSPITAL JEANES HOSPITAL FOX CHASE CANCER CENTER EPISCOPAL HOSPITAL HOSPITAL OF THE UNIVERSITY OF PENNSYLVANIA PENNSYLVANIA HOSPITAL PENN PRESBYTERIAN MEDICAL CENTER SCHEDULE H, PART V, SECTION B, QUESTION 7D THE CROZER-KEYSTONE HEALTH SYSTEM HAS PRESENTED THIS INFORMATION TO INTERESTED GROUPS UPON REQUEST. OUR MANAGEMENT IS WORKING WITH A COMMUNITY HEALTH IMPROVEMENTS WORK GROUP BEING SPEAR HEADED FROM THE UNITED WAY OF DELAWARE COUNTY TO TRY TO BRING HEALTHCARE PROVIDERS TOGETHER FROM ACROSS DELAWARE COUNTY TO ADDRESS COMMUNITY HEALTH NEEDS FOUND IN ALL OF OUR COMMUNITY NEEDS ASSESSMENTS IN A COLLABORATIVE MANNER. SCHEDULE H, PART V, SECTION B, QUESTION 11 CROZER-KEYSTONE HEALTH SYSTEM'S MISSION ENSURES COMMITMENT TO THE IMPROVED HEALTH STATUS OF THOSE WE SERVE. WE FOCUS ON PROVIDING THE HIGHEST QUALITY OF MEDICAL CARE AND ACTING DECISIVELY TO PREVENT DISEASE WHILE PARTNERING WITH THE COMMUNITY TO EDUCATE AND ENCOURAGE HEALTHY LIFE CHOICES FOR IMPROVED INDIVIDUAL AND OVERALL COMMUNITY HEALTH OUTCOMES. IT IS THROUGH THIS COMMITMENT THAT CKHS HAS CONDUCTED COMMUNITY HEALTH NEEDS ASSESSMENTS (CHHA) FOR 25 YEARS AND FOLLOWED HEALTH TRENDS AND DEVELOPED STRATEGIES FOR HEALTH IMPROVEMENT FOR THE COMMUNITY WE SERVE. CROZER-CHESTER MEDICAL CENTER'S (""CCMC"") 2015 CHNA HAS BEEN A CONTINUATION OF AN ONGOING PROCESS TO IDENTIFY COMMUNITY ASSETS AND NEEDS AND DEVELOPMENT OF GOALS AND STRATEGIES TO MOVE THE NEEDLE FORWARD TOARD THE GOAL OF HEALTH IMPROVEMENT BY MAXIMIZING COMMUNITY ASSETS AND PARTNERSHIPS TO ADDRESS HEALTH NEEDS. THIS MISSION CONTINUES TO DEFINE OUR INVESTMENT IN THE HEALTH AND WELLNESS OF DELAWARE COUNTY RESIDENTS. CROZER HAS ESTABLISHED ITS IMPLEMENTATION PLAN APPROVED BY OUR HEALTH SERVICES BOARD WHICH INCLUDES GOALS TO ADDRESS THE COMMUNITY HEALTH NEEDS THAT FALL WITHIN THE SCOPE OF THE SERVICES WE CAN PROVIDE AND HAVE WORKED COLLABORATIVELY ACROSS OUR HEALTH SYSTEM AS WELL AS WITH COMMUNITY PARTNERS TO ADDRESS THESE GOALS. MORE INFORMATION CAN BE OBTAINED THROUGH THE CKHS 2015-2016 BOARD REPORT. AS A LEADER IN THE CHNA PROCESS IN DELAWARE COUNTY, CKHS SPENT TIME OVER THE PAST FISCAL YEAR TO EDUCATE THE COMMUNITY SERVED BY CCMC REGARDING OUTCOMES OF ITS CHNA THROUGH OUTREACH AND PRESENTATIONS TO COMMUNITY LEADERS/COMMUNITY MEMBERS/COMMUNITY PARTNERS, AND THROUGH POSTING THIS DOCUMENT ON OUR CKHS WEBSITE. WE ALSO SPENT A SIGNIFICANT AMOUNT OF TIME AND ENERGY TO PULL TOGETHER A PROCESS WHERE OTHER HEALTHCARE PROVIDERS WITHIN OUR COUNTY COULD COLLECTIVELY ADDRESS CHNA OUTCOMES RATHER THAN HAVING INDIVIDUAL EFFORTS OCCURRING IN SILOS IN THE COMMUNITY. WE SOLICITED THE UNITED WAY, AS AN IMPARTIAL ORGANIZATION TO SERVE AS THE CONDUIT FOR THIS INITIATIVE. UNFORTUNATELY, AFTER MUTH TIME AND ENERGY EXTENDED, THE UNITED WAY DECIDED TO TAKE ON A PROJECT REGARDING TRAUMA INFORMED CARE INSTEAD. THIS WORK WAS NOT IN VAIN; HOWEVER, IT ENABLED CKHS TO SHARE THE OUTCOMES OF OUR CHNA AND ALSO PROVIDED UNITED WAY WITH CONTACTS AND INFORMATION TO ACCESS THE OTHER CHNA IN OUR COMMUNITY. IT IS OUR HOPE THAT SHARING THIS INFORMATION WITH UNITED WAY MAY IN TURN PROVIDE A BASE OF KNOWLEDGE FOR REGIONAL GOAL SETTING AND FUNDING RESOURCES DEVELOPMENT FOR COMMUNITY HEALTH IMPROVEMENT OPPORTUNITIES. CROZER HAS COLLABORATIVELY WORKED WITH HEALTH PROVIDERS AND OTHER COMMUNITY PARTNERS OVER THE PAST FISCAL YEAR ON SPECIFIC INITIATIVES FOR HEALTH IMPROVEMENT IN THE COMMUNITY WE SERVE, EXAMPLES OF SUCH ARE: DELAWARE COUNTY TOBACCO FREE COALITION, HEALTHY CHESTER COALITION, CHESTER CITY LET'S MOVE/HEART & STROKE OUTREACH/MEN'S HEALTH INITIATIVE/DIABETES MONTH PROGRAMMING, AND DELAWARE COUNTY PEDIATRIC ASTHMA TASK FORCE, AMONG OTHERS. IN CROZER'S SERVICE AREA, NOT UNLIKE ELSEWHERE ACROSS THE COUNTY, CARDIOVASCULAR DISEASE, CANCER AND STROKE ARE THE TOP DISEASES THAT ARE KILLING OUR COMMUNITY. WE HAVE WORKED TO PROVIDE PRIMARY PREVENTION THROUGH HEALTH PROMOTION ACTIVITIES, SECONDARY PREVENTION EFFORTS THROUGH CONNECTION TO SCREENING OPPORTUNITIES AND TERTIARY PREVENTION THROUGH THE INPATIENT AND OUTPATIENT SERVICES OFFERED THROUGH CCMC, TAYLOR HOSPITAL AND SPRINGFIELD HOSPITAL. WE HAVE ALSO CONNECTED THE COMMUNITY TO OPPORTUNITIES TO ACCESS INSURANCE, CONNECT TO A MEDICAL HOME AND HOSPITAL AND COMMUNITY BASED SERVICES FOR HEALTH IMPROVEMENT. CKHS, AS AN EMPLOYER OF APPROXIMATELY 6,000 PEOPLE FROM OUR COMMUNITY, PROMOTES A TOBACCO FREE LIFESTYLE. THIS YEAR WE STRENGTHENED OUR TOBACCO FREE POLICIES BY OFFERING TARGETED TOBACCO CESSATION OPPORTUNITIES AND POLICY CHANGES TO ELICIT STAFF PERSONAL BEHAVIOR CHANGE REGARDING TOBACCO USE. CKHS AND ITS FACILITIES WILL CONTINUE TO FOLLOW OUR IMPLEMENTATION PLAN TO ENGAGE OUR COMMUNITY AND COMMUNITY PARTNERS TO ADDRESS THE HEALTH CONCERNS EFFECTING THE HEALTH AND QUALITY OF LIFE OF THOSE WE SERVE. CURRENTLY, PLANS ARE UNDERWAY FOR THE NEXT CHNA PROCESS IN AN EFFORT TO CONTINUE OUR ONGOING MISSION FOR EVALUATION OF HEALTH TRENDS TO DEVELOPMENT OPPORTUNITIES FOR COMMUNITY HEALTH IMPROVEMENT."

Supplemental Information

Schedule H (Form 990) Part VI

SCHEDULE H, PART I, LINE 6A PLEASE NOTE THAT THE ORGANIZATION PREPARES A COMMUNITY BENEFIT REPORT ON AN ANNUAL BASIS WHICH IT MAKES AVAILABLE TO THE PUBLIC. SCHEDULE H, PART I; QUESTION 7G NO COSTS RELATING TO SUBSIDIZED HEALTHCARE SERVICES ARE ATTRIBUTABLE TO ANY PHYSICIAN CLINICS. SCHEDULE H, PART I, QUESTION 7 WORKSHEET 2 WAS USED TO CALCULATE THE COST TO CHARGE RATIO. SCHEDULE H, PART II COMMUNITY BUILDING ACTIVITIES UNDERTAKEN BY THIS ORGANIZATION IMPROVE THE MEDICAL AND SOCIOECONOMIC WELL-BEING OF THE COMMUNITIES IN OUR CARE. THIS IS ACCOMPLISHED THROUGH SERVICE ON STATE AND REGIONAL ADVOCACY COMMITTEES AND BOARDS, VOLUNTEERISM WITH LOCAL COMMUNITY-BASED NON-PROFIT ADVOCACY GROUPS, AND PARTICIPATION IN CONFERENCES AND OTHER EDUCATIONAL ACTIVITIES TO PROMOTE UNDERSTANDING OF THE ROOT CAUSES OF HEALTH CONCERNS. THIS ORGANIZATION PROVIDES EDUCATIONAL MATERIALS, CONDUCTS COMMUNITY HEALTH FAIRS AND HOLDS HEALTH EDUCATION SEMINARS AND OUTREACH SESSIONS FOR ITS PATIENTS AND FOR COMMUNITY PROVIDERS. PRESENTATIONS ARE PROVIDED BY PHYSICIANS, NURSES AND OTHER HEALTHCARE PROFESSIONALS. SCHEDULE H, PART III, SECTION A; QUESTIONS 2, 3 & 4 BAD DEBT EXPENSE WAS CALCULATED USING THE PROVIDERS' BAD DEBT EXPENSE FROM FINANCIAL STATEMENT, NET OF ACCOUNTS WRITTEN OFF AT CHARGES. THE ORGANIZATION AND ITS AFFILIATES PREPARE AND ISSUE AUDITED CONSOLIDATED FINANCIAL STATEMENTS. THE SYSTEM'S ALLOWANCE FOR DOUBTFUL ACCOUNTS (BAD DEBT EXPENSE) METHODOLOGY AND CHARITY CARE POLICIES

SCHEDULE H, PART VI; QUESTION 2 CROZER-KEYSTONE HEALTH SYSTEM RESPONDS TO THE COMMUNITY'S IDENTIFIED NEEDS BY SEEKING OUT PARTNERSHIPS AND OPPORTUNITIES WHICH WILL TARGET THE IDENTIFIED NEEDS. SELECTION OF STAFF TAKES INTO CONSIDERATION THE INDIVIDUAL AND CULTURAL COMPOSITION OF THE COMMUNITIES TO BE SERVED. WE HAVE FOUND THAT INDIVIDUALS IDENTIFY MORE CLOSELY AND ARE MORE INCLINED TO PARTICIPATE IN PROGRAMS WHERE THERE ARE INDIVIDUALS OF SIMILAR CHARACTERISTICS. ONCE STAFF IS SELECTED, TRAINING AND SUPERVISION OCCUR ON AN ON-GOING BASIS TO ASSURE THAT TARGETED GOALS ARE BEING MET AND THAT THE COMMUNITY IS POSITIVELY RESPONDING TO PROGRAMS. COMMUNITY PROGRAMS TAKE PLACE IN SEVERAL VENUES SUCH AS SCHOOLS, HOSPITALS, HOUSING UNITS, COMMUNITY CENTERS, CHURCHES AND SHOPPING AREAS. EACH ENCOUNTER IS INTENDED TO RAISE AWARENESS ABOUT COMMUNITY HEALTH AND RESOURCES THAT ARE AVAILABLE TO ADDRESS COMMUNITY HEALTH NEEDS. COMMUNICATION REGARDING COMMUNITY HEALTH ACTIVITIES IS IN THE FORM OF FLYERS, POSTERS, BUSINESS CARDS, TELEVISION, RADIO AND NEWSPRINT. HEALTH LITERACY IS TAKEN INTO CONSIDERATION WHEN GENERATING ALL COMMUNITY HEALTH COMMUNICATIONS. AS WE CONTINUE WORKING TOWARD ACHIEVING THE HEALTHY PEOPLE 2020 GOALS FOR DELAWARE COUNTY WE MUST BUILD HEALTHY COMMUNITY PARTNERSHIPS WITH VARIOUS COMMUNITY ORGANIZATIONS AND INDIVIDUALS. IT IS IMPERATIVE THAT ALL SECTORS OF THE COMMUNITY (HEALTHCARE, BUSINESS, EDUCATION, GOVERNMENT, LAW ENFORCEMENT, PUBLIC HEALTH AND OTHERS) RECOGNIZE

SCHEDULE H, PART VI; QUESTION 3 CHARITY CARE SIGNS ARE POSTED THROUGHOUT THE FACILITY, MAINLY IN PATIENT REGISTRATION AREAS. SIGNS ARE POSTED IN BOTH ENGLISH AND SPANISH. ALL PATIENTS DEEMED SELF-PAY ARE SCREENED FOR FINANCIAL ASSISTANCE BY A RESOURCE ADVISOR ACCORDING TO THE FEDERAL POVERTY GUIDELINES AND REFERRED TO APPROPRIATE AGENCIES OR PROGRAMS. IN ADDITION, PLEASE REFER TO THE RESPONSE FOR PART III, SECTION B; QUESTION 9B.

SCHEDULE H, PART VI; QUESTION 4 THIS ORGANIZATION IS IN A DIVERSE SUBURBAN LOCATION SERVING DIVERSE COMMUNITIES RANGING FROM INNER CITY COMMUNITIES IN CHESTER TO MORE AFFLUENT SUBURBAN AREAS. THIS ORGANIZATION IS LOCATED IN UPLAND, PA, IN DELAWARE COUNTY. DELAWARE COUNTY IS THE FIFTH MOST POPULOUS COUNTY IN THE STATE WITH 49 MUNICIPALITIES. THIS ORGANIZATION IS COMMITTED TO SERVICE FOR ITS COMMUNITIES AND SERVES BOTH INNER CITY AND SUBURBAN AREAS. ABOUT 34% OF ITS INPATIENTS ARE OF MINORITY RACE/ETHNICITY. IN ADDITION, APPROXIMATELY 6% OF ITS PATIENTS ARE OF UNDERINSURED AND UNINSURED PAYER CATEGORIES.

SCHEDULE H, PART VI; QUESTION 5 THE ORGANIZATION, AND THE ENTIRE CROZER-KEYSTONE HEALTH SYSTEM PROMOTE THE HEALTH OF THE COMMUNITY ON A DAILY BASIS THROUGHOUT THE YEAR. THE SYSTEM COORDINATES AND OFFERS NUMEROUS COMMUNITY BENEFIT PROGRAMS, ACTIVITIES, AND SUPPORT GROUPS TO THE COMMUNITY. PLEASE REFER TO SCHEDULE O FOR A DETAILED COMMUNITY BENEFIT STATEMENT.

"SCHEDULE H, PART VI; QUESTION 6 NOT FOR PROFIT CROZER-KEYSTONE HEALTH SYSTEM AND AFFILIATES ENTITIES: CROZER-KEYSTONE HEALTH SYSTEM CROZER-KEYSTONE HEALTH SYSTEM (""CKHS"") IS A NOT FOR PROFIT HOLDING COMPANY BASED IN SPRINGFIELD, PENNSYLVANIA. CKHS IS THE SOLE CORPORATE MEMBER OF A NUMBER OF NOT FOR-PROFIT ENTITIES AND THE SOLE SHAREHOLDER OF VARIOUS OTHER FOR-PROFIT ENTITIES. AS THE PARENT ORGANIZATION OF A TAX-EXEMPT INTEGRATED HEALTHCARE DELIVERY SYSTEM, CKHS STRIVES TO CONTINUALLY DEVELOP AND OPERATE AN INTEGRATED HEALTHCARE DELIVERY SYSTEM WHICH PROVIDES A COMPREHENSIVE SPECTRUM OF MEDICALLY NECESSARY HEALTHCARE SERVICES TO THE RESIDENTS OF PENNSYLVANIA COUNTIES INCLUDING DELAWARE, CHESTER, MONTGOMERY AND PHILADELPHIA, PENNSYLVANIA, SOUTHERN NEW JERSEY AND NORTHERN DELAWARE. CROZER-KEYSTONE HEALTH SYSTEM IS AN ORGANIZATION RECOGNIZED BY THE INTERNAL REVENUE SERVICE AS TAX-EXEMPT PURSUANT TO INTERNAL REVENUE CODE 501(C)(3) AND AS A SUPPORTING ORGANIZATION PURSUANT TO INTERNAL REVENUE CODE 509(A)(3) CKHS ENSURES THAT ITS SYSTEM PROVIDES MEDICALLY NECESSARY HEALTHCARE SERVICES TO ALL INDIVIDUALS IN A NON-DISCRIMINATORY MANNER REGARDLESS OF RACE, COLOR, CREED, SEX, NATIONAL ORIGIN OR ABILITY TO PAY. NO INDIVIDUALS ARE DENIED NECESSARY MEDICAL CARE, TREATMENT OR SERVICES. CROZER-KEYSTONE HEALTH SYSTEM HOSPITALS INCLUDE: CROZER-CHESTER MEDICAL CENTER AND DELAWARE COUNTY MEMORIAL HOSPITAL. EACH OF THESE HOSPITALS OPERATES CONSISTENTLY WITH THE FOLLOWING CRITERIA OUTLINED"

SCHEDULE H, PART VI; QUESTION 7 THE ENTITY AND RELATED PROVIDER ORGANIZATIONS ARE LOCATED IN PENNSYLVANIA. NO COMMUNITY BENEFIT REPORT IS FILED WITH THE COMMONWEALTH OF PENNSYLVANIA.