Community Benefit Insight - Tax-exempt hospital

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Baptist Memorial Hospital

350 N Humphreys Blvd

Memphis, TN 38120

EIN: 620123940

The hospital that you have selected is part of a multi-facility organization that reports community benefit expenditures in the aggregate and not by individual hospital. The data shown below are for the multi-facility organization. We encourage you to contact the individual hospital directly if you would like community benefit information on the hospital.Learn more

Individual Facility Details: Baptist Memorial Hospital-Collierville

1500 West Poplar Avenue
Collierville, TN 38017

3 hospitals in organization:
(click a facility name to update Individual Facility Details panel)

Baptist Mem Hospital Memphis

Baptist Memorial Hospital-Collierville

Baptist Memorial Hospital For Women

Bed count	61	Medicare provider number	440217	Member of the Council of Teaching Hospitals	NO	Children's hospital	NO

Baptist Memorial HospitalDisplay data for year:

Community Benefit Spending- 2021
(as % of functional expenses, which all tax-exempt organizations report on Form 990 Schedule H)

25.42%

Spending by Community Benefit Category- 2021
(as % of total functional expenses)

* = CBI denoted preventative categories

Community Benefit Spending Compared to Functional Expenses, 2010-2021

Additional data

Community Benefit Expenditures: 2021

All tax-exempt organizations file a Form 990 with the IRS for every tax year. If the tax-exempt organization operates one or more hospital facilities during the tax year, the organization must attach a Schedule H to Form 990. On Part I of Schedule H, the organization records the expenditures it made during the tax year for various types of community benefits; 9 types are shown on this web tool. By default, this web tool presents community benefit expenditures as a percentage of the organization’s functional expenses, which it reports on Form 990, Part IX, Line 25, Column A. (The more commonly heard term, ‘total operating expenses’, which organizations report to CMS, is generally about 90% of the ‘functional expenses’). The user may change the default to see the dollar expenditures.
Amount spent in the following IRS community benefit categories:

Financial Assistance at cost as % of operating expenses	$ 45,728,503 5.29 %
Medicaid as % of operating expenses	$ 64,703,607 7.48 %
Costs of other means-tested government programs as % of operating expenses	$ 3,345,235 0.39 %
Health professions education as % of operating expenses	$ 25,659,248 2.97 %
Subsidized health services as % of operating expenses	$ 80,297,062 9.29 %
Research as % of operating expenses	$ 9,294 0.00 %
Community health improvement services and community benefit operations* as % of operating expenses Note: these two community benefit categories are reported together on the Schedule H, part I, line 7e.	$ 37,450 0.00 %
Cash and in-kind contributions for community benefit* as % of operating expenses	$ 28,040 0.00 %
Community building* as % of operating expenses	$ 54,375 0.01 %

* = CBI denoted preventative categories

Community building activities details:

Did tax-exempt hospital report community building activities?	YES
Number of activities or programs (optional)	0
Physical improvements and housing	0
Economic development	0
Community support	0
Environmental improvements	0
Leadership development and training for community members	0
Coalition building	0
Community health improvement advocacy	0
Workforce development	0
Other	0
Persons served (optional)	0
Physical improvements and housing	0
Economic development	0
Community support	0
Environmental improvements	0
Leadership development and training for community members	0
Coalition building	0
Community health improvement advocacy	0
Workforce development	0
Other	0
Community building expense as % of operating expenses	$ 54,375 0.01 %
Physical improvements and housing as % of community building expenses	$ 0 0 %
Economic development as % of community building expenses	$ 0 0 %
Community support as % of community building expenses	$ 373 0.69 %
Environmental improvements as % of community building expenses	$ 0 0 %
Leadership development and training for community members as % of community building expenses	$ 0 0 %
Coalition building as % of community building expenses	$ 0 0 %
Community health improvement advocacy as % of community building expenses	$ 0 0 %
Workforce development as % of community building expenses	$ 54,002 99.31 %
Other as % of community building expenses	$ 0 0 %
Direct offsetting revenue	$ 0
Physical improvements and housing	$ 0
Economic development	$ 0
Community support	$ 0
Environmental improvements	$ 0
Leadership development and training for community members	$ 0
Coalition building	$ 0
Community health improvement advocacy	$ 0
Workforce development	$ 0
Other	$ 0

Other Useful Tax-exempt Hospital Information: 2021

In addition to community benefit and community building expenditures, the Schedule H worksheet includes sections on what percentage of bad debt can be attributable to patients eligible for financial assistance, and questions on the tax-exempt hospital's debt collection policy. When searching a specific tax-exempt hospital in this web tool, Section II provides information about bad debt and the financial assistance policy, and whether the state in which the tax-exempt hospital resides has expanded Medicaid coverage under the federal ACA.

Of the tax-exempt hospital’s overall operating expenses, amount reported as bad debt as % of operating expenses	$ 4,817,376 0.56 %
Is the tax-exempt hospital considered a "sole community hospital" under the Medicare program?	NO

Information about the tax-exempt hospital's Financial Assistance Policy and Debt Collection Policy
The Financial Assistance Policy section of Schedule H has changed over the years. The questions listed below reflect the questions on the 2009-2011 Schedule H forms and the answers tax-exempt hospitals provided for those years. The Financial Assistance Policy requirements were changed under the ACA. In the future, as the Community Benefit Insight web site is populated with 2022 data and subsequent years, the web tool will also be updated to reflect the new wording and requirements. In the meantime, if you have any questions about this section, we encourage you to contact your tax-exempt hospital directly.

Does the organization have a written financial assistance (charity care) policy?	YES
Did the tax-exempt hospital rely upon Federal Poverty Guidelines (FPG) to determine when to provide free or discounted care for patients?	YES
Amount of the tax-exempt hospital’s bad debt (at cost) attributed to patients eligible under the organization’s financial assistance (charity care) policy as % of operating expenses	$ 668,170 13.87 %

Did the tax-exempt hospital, or an authorized third party, take any of the following collection activities before determining whether the patient was eligible for financial assistance:
Under the ACA, states have the choice to expand Medicaid eligibility for their residents up to 138% of the federal poverty guidelines. The Medicaid expansion provision of the ACA did not go into effect until January 2014, so data in this web tool will not reflect each state's current Medicaid eligibility threshold. For up to date information, please visit the Terms and Glossary under the Resources tab.
The federal poverty guidelines (FPG) are set by the government and used to determine eligibility for many federal financial assistance programs. Tax-exempt hospitals often use FPG guidelines in their Financial Assistance policies to determine which patients will qualify for free or discounted care.
In addition to the federal requirements, some states have laws stipulating community benefit requirements as a result of tax-exemption. The laws vary from state to state and may require the tax-exempt hospitals to submit community benefit reports. Data on this web tool captures whether or not a state had a mandatory community benefit reporting law as of 2011. For more information, please see Community Benefit State Law Profiles Comparison at The Hilltop Institute.

Community Health Needs Assessment Activities: 2021

The ACA requires all 501(c)(3) tax-exempt hospitals to conduct a Community Health Needs Assessment (CHNA) every three years, starting with the hospital's tax year beginning after March 23, 2012. The 2011 Schedule H included an optional section of questions on the CHNA process. This web tool includes responses for those hospitals voluntary reporting this information. The web tool will be updated to reflect changes in these questions on the 2012 and subsequent Schedule H forms.

Did the tax-exempt hospital report that they had conducted a CHNA?	YES
Did the CHNA define the community served by the tax-exempt hospital?	YES
Did the CHNA consider input from individuals that represent the broad interests of the community served by the tax-exempt hospital?	YES
Did the tax-exempt hospital make the CHNA widely available (i.e. post online)?	YES
Did the tax-exempt hospital adopt an implementation strategy to address the community needs identified by the CHNA?	YES

Supplemental Information: 2021

This section presents qualitative information submitted by the hospital, verbatim from the 990H record.

Statement of Program Service Accomplishments
Description of the organization's program service accomplishments for each of its three largest program services, as measured by expenses. Section 501(c)(3) and 501(c)(4) organizations are required to report the amount of grants and allocations to others, the total expenses, and revenue, if any, for each program service reported.

4A (Expenses $ 817709085 including grants of $ 696688) (Revenue $ 774583923)
"BAPTIST MEMORIAL HOSPITAL PROVIDES QUALITY MEDICAL HEALTH CARE REGARDLESS OF RACE, CREED, SEX, NATIONAL ORIGIN, HANDICAP, OR AGE. PATIENTS OF EVERY RACE, CREED, AND SOCIOECONOMIC GROUP COME TO BAPTIST MEMORIAL HOSPITAL FROM MANY STATES AND COUNTRIES WITH ILLNESSES THAT ARE OFTEN VERY SERIOUS. ALTHOUGH REIMBURSEMENT FOR SERVICES RENDERED IS CRITICAL TO THE OPERATION AND STABILITY OF BAPTIST MEMORIAL HOSPITAL, IT IS RECOGNIZED THAT NOT ALL INDIVIDUALS POSSESS THE ABILITY TO PURCHASE ESSENTIAL MEDICAL SERVICES, AND FURTHER, THAT OUR MISSION IS TO SERVE THE COMMUNITY WITH RESPECT TO PROVIDING HEALTH CARE SERVICES AND HEALTH CARE EDUCATION. THEREFORE, IN KEEPING WITH ITS COMMITMENT TO SERVE ALL MEMBERS OF ITS COMMUNITY, BAPTIST MEMORIAL HOSPITAL PROVIDES THE FOLLOWING:- FREE CARE AND/OR SUBSIDIZED CARE WHERE THE NEED AND/OR AN INDIVIDUAL'S INABILITY TO PAY COEXIST,- CARE PROVIDED TO PERSONS COVERED BY GOVERNMENTAL PROGRAMS AT BELOW COST, AND- HEALTH ACTIVITIES AND PROGRAMS TO SUPPORT THE COMMUNITY.THESE ACTIVITIES INCLUDE WELLNESS PROGRAMS, COMMUNITY EDUCATION PROGRAMS, AND PROGRAMS FOR THE ELDERLY, HANDICAPPED, MEDICALLY UNDERSERVED, AND A VARIETY OF BROAD COMMUNITY SUPPORT ACTIVITIES.BAPTIST MEMORIAL HOSPITAL INCLUDES THREE MEMPHIS AREA HOSPITALS: BAPTIST MEMORIAL HOSPITAL-MEMPHIS, BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE, AND BAPTIST MEMORIAL HOSPITAL FOR WOMEN. THE COMBINED LOCATIONS OF BAPTIST MEMORIAL HOSPITAL SERVICED 34,314 PATIENT DISCHARGES AND PROVIDED MORE THAN 240,845 OUTPATIENT SERVICES DURING THE FISCAL YEAR ENDED SEPTEMBER 30, 2022. EMPHASIS IS NOW ON OUTPATIENT SERVICES. BAPTIST MEMORIAL HOSPITAL PROVIDES MANY OUTPATIENT SERVICES, WHICH WILL CONTINUE TO CUT HOSPITAL COSTS AND STAYS. MOST PATIENTS PREFER TO RECUPERATE AT HOME, AND WITH THE OUTPATIENT SERVICES PROVIDED AT BAPTIST MEMORIAL HOSPITAL, PATIENTS NOW HAVE THAT OPTION.DURING THE FISCAL YEAR ENDED SEPTEMBER 30, 2022, BAPTIST MEMORIAL HOSPITAL PROGRAM SERVICES PRODUCED THE FOLLOWING RESULTS:- THE SURGERY DEPARTMENT PERFORMED 37,404 PROCEDURES AT A COST OF $88,325,554.- THE PHARMACY DEPARTMENT DISPENSED 5,736,940 UNIT DOSES OF MEDICATION AT A COST OF $56,835,105.- THE RADIOLOGY DEPARTMENT PERFORMED 389,444 PROCEDURES AT A COST OF $39,060,085.- THE CARDIOVASCULAR SERVICES DEPARTMENT PERFORMED 155,329 PROCEDURES AT A COST OF $39,344,192.- THE PATHOLOGY DEPARTMENT PERFORMED 2,034,627 PROCEDURES AT A COST OF $34,220,143.CHARITY CARE IS PROVIDED THROUGH INPATIENT, OUTPATIENT, AND COMMUNITY-BASED PROGRAMS. INPATIENT SERVICES ARE PROVIDED TO PATIENTS WHO ARE MEDICALLY INDIGENT RESIDENTS OF ARKANSAS, MISSISSIPPI, TENNESSEE, AND OTHER STATES. BAPTIST MEMORIAL HOSPITAL ALSO MAINTAINS A CLINIC TO SERVE THIS POPULATION ON AN OUTPATIENT BASIS. STAFF PHYSICIANS AT BAPTIST MEMORIAL HOSPITAL, AS WELL AS PHYSICIANS IN THE MEDICAL RESIDENCY PROGRAMS, GIVE COUNTLESS HOURS OF THEIR TIME TREATING PATIENTS WHO CANNOT PAY. THE AMOUNT OF CHARITY CARE PROVIDED THAT WAS UNREIMBURSED WAS $212,638,604. THE UNREIMBURSED AMOUNT OF CHARITY AND CONTRACTUAL ALLOWANCES FOR ALL PATIENTS WAS $3,122,195,013.BAPTIST MEMORIAL HOSPITAL-MEMPHISTHE BAPTIST HEART INSTITUTE, LOCATED WITHIN BAPTIST MEMORIAL HOSPITAL-MEMPHIS, IS DEDICATED TO PROVIDING LEADING-EDGE CARDIOVASCULAR RESEARCH AND TREATMENT FOR HEART PATIENTS. THE HEART INSTITUTE, WHICH MEASURES 165,000 SQUARE FEET, INCLUDES AREAS FOR CARDIOVASCULAR PROCEDURES, CARDIOVASCULAR SURGICAL SUITES, HEART CATHETERIZATION LABS, CARDIOVASCULAR INTENSIVE CARE BEDS, A CARDIAC INTERVENTION UNIT, CARDIAC MEDICINE UNITS, A PRE/POST CATH LAB UNIT, ELECTROPHYSIOLOGY LABS, A HEART TRANSPLANT UNIT, AND A CARDIOVASCULAR STEP-DOWN UNIT. FUNDING FROM THE FORD-GOLTMAN CARDIAC RESEARCH ENDOWMENT SUPPORTS THE ADVANCEMENT OF CARDIAC RESEARCH AT BAPTIST HEART INSTITUTE.BAPTIST MEMORIAL HOSPITAL-MEMPHIS IS THE FIRST HOSPITAL IN THE MID-SOUTH TO:- HAVE IMAGE GUIDED RADIATION THERAPY (IGRT).- HAVE A GENETIC COUNSELING PROGRAM.- PERFORM CORONARY ARTERY BYPASS SURGERY.- PERFORM CARDIOMYOPLASTY.- SUCCESSFULLY IMPLANT THE HEARTMATE VENTED ELECTRIC VENTRICULAR ASSIST DEVICE (HEARTMATE).- PERFORM THE RADIAL BRACHYTHERAPY PROCEDURE.- PERFORM THE STEREOTAXIS ELECTROPHYSIOLOGY PROCEDURE.- OFFER MAGNETIC NAVIGATION SYSTEM.- PROVIDE INTENSITY MODULATED RADIATION THERAPY (IMRT) IN MEMPHIS AND THE SURROUNDING AREA.- PERFORM A TOTAL JOINT REPLACEMENT USING CERAMIC-ON-CERAMIC PROSTHESIS.- PERFORM THE WATCHMAN PROCEDURE.- PERFORM THE MITRACLIP PROCEDURE.- PROVIDE FUNDING FOR 12-LEAD EKGS TO BE PERFORMED IN AMBULANCES BY EMERGENCY MEDICAL TECHNICIANS.- PERFORM THE CARDIOMYOPLASTY PROCEDURE, DURING WHICH SKELETAL MUSCLES ARE TAKEN FROM A PATIENT'S BACK OR ABDOMEN AND WRAPPED AROUND AN AILING HEART. THE ADDED MUSCLE, AIDED BY ONGOING STIMULATION FROM A DEVICE SIMILAR TO A PACEMAKER, MAY BOOST THE HEART'S PUMPING MOTION.- PROVIDE ABIOMED, A DEVICE USED TO ASSIST THE HEART SO THAT IT CAN REST, HEAL, AND RECOVER ITS FUNCTION.- OFFER REVO REI SURESCAN PACING SYSTEM.- PERFORM THE MEDTRONIC CONVERGENT MAZE PROCEDURE, PUTTING BAPTIST MEMORIAL HOSPITAL AT THE CUTTING-EDGE OF ATRIAL FIBRILLATION (AFIB) TECHNOLOGY AND TREATMENT, AS THE FIRST IN THE NATION TO PERFORM THIS PROCEDURE.BAPTIST MEMORIAL HOSPITAL-MEMPHIS IS THE FIRST HOSPITAL IN TENNESSEE TO:- DISCHARGE A PATIENT HOME WITH THE HEARTMATE, A DEVICE THAT DOES THE WORK OF THE HEART WHEN PATIENTS' HEARTS ARE TOO WEAK TO FUNCTION PROPERLY.- EARN AMERICAN ASSOCIATION OF BLOOD BANKS (AABB) IMMUNOHEMATOLOGY REFERENCE LABORATORY ACCREDITATION. BAPTIST MEMORIAL HOSPITAL-MEMPHIS IS THE ONLY HOSPITAL IN TENNESSEE AND ONE OF ONLY 58 IN THE WORLD TO RECEIVE THIS ACCREDITATION.- PROVIDE FUNDING FOR 12-LEAD EKGS TO BE PERFORMED IN AMBULANCES BY EMERGENCY MEDICAL TECHNICIANS. 12-LEAD EKGS ALLOW DOCTORS TO OBSERVE THE HEART'S ELECTRICAL ACTIVITY FROM 12 DIFFERENT ANGLES, PROVIDING THEM WITH MORE INFORMATION ABOUT HEART ATTACK PATIENTS BEFORE THEY ARRIVE AT THE HOSPITAL.- DISCHARGE A PATIENT HOME ON A THORATEC VENTRICULAR ASSIST DEVICE.BAPTIST MEMORIAL HOSPITAL-MEMPHIS IS THE FIRST HOSPITAL IN THE MEMPHIS AREA TO:- OPEN A DEDICATED HEART INSTITUTE.- HAVE PHYSICIANS PERFORM THE AREA'S FIRST SURGERY WITH THE EDWARDS SAPIEN TRANSCATHETER HEART VALVE TECHNOLOGY THAT WAS APPROVED BY THE UNITED STATES FOOD AND DRUG ADMINISTRATION IN NOVEMBER 2011 FOR INOPERABLE PATIENTS WITH AORTIC STENOSIS.- HAVE A CARDIOLOGIST PERFORM THE CITY'S FIRST CRYOBALLOON PROCEDURE WITH A NEW TECHNOLOGY CALLED ARCTIC FRONT CARDIAC CRYOABLATION.- PERFORM THE PERCUTANEOUS VALVE PROCEDURE.- OFFER CYBERKNIFE ROBOTIC RADIOSURGERY, A TECHNIQUE FOR TREATING CANCEROUS AND NON-CANCEROUS TUMORS.- PROVIDE INTENSITY MODULATED RADIATION THERAPY.- HAVE A FREESTANDING RADIATION ONCOLOGY CENTER.- PROVIDE A CANCER NAVIGATOR TO ASSIST CANCER PATIENTS.- PROVIDE A DEDICATED RESUSCITATION FOCUS, PAIRING EARLY INTERVENTION WITH A RESPONSE TEAM IN A UNIFORM DEFIBRILLATOR OPERATING SYSTEM (MEDICAL RESPONSE TEAM).- PROVIDE PROSTATE BRACHYTHERAPY, A NONSURGICAL WAY TO TREAT PROSTATE CANCER.BAPTIST MEMORIAL HOSPITAL-MEMPHIS USES THE SPYGLASS DS TECHNOLOGY TO DIAGNOSE AND TREAT DISEASES AND CONDITIONS OF THE LIVER, GALLBLADDER, PANCREAS AND BILE DUCTS.""THE VISUALIZATION IS FAR SUPERIOR, AND INTERPRETATION IS MUCH EASIER THAN THE ORIGINAL SPYGLASS,"" SAID DR. EDWARD CATTAU, GASTROENTEROLOGIST AT BAPTIST MEMORIAL HOSPITAL-MEMPHIS. ""IT GIVES ME INCREASED CONFIDENCE IN DIAGNOSIS, NOT TO MENTION IT'S COST-EFFECTIVE AND CAN BE LESS RISKY COMPARED TO TRADITIONAL SURGICAL APPROACHES.""SPYGLASS IS USED IN CONJUNCTION WITH ENDOSCOPIC RETROGRADE CHOLANGIOPANCREATOGRAPHY (ERCP), AN ESTABLISHED ENDOSCOPY PROCEDURE TO OBTAIN RADIOGRAPHIC IMAGES OF THE BILE DUCTS AND PANCREAS AND TO PERFORM DIAGNOSTIC AND THERAPEUTIC PROCEDURES.SPYGLASS DS ALLOWS FOR HIGH-RESOLUTION IMAGING DURING THE ERCP PROCEDURE TO BETTER TARGET BIOPSIES AND MORE SAFELY FRAGMENT STONES. THE NEW SYSTEM USES A SMALL, UNIQUE VIDEO SCOPE THAT IS PASSED THROUGH THE WORKING CANAL OF THE STANDARD ERCP SCOPE AND INSERTED DIRECTLY INTO THE BILIARY AND PANCREATIC DUCTS, GIVING PHYSICIANS THE ABILITY TO HAVE DIRECT VISUALIZATION INSIDE THESE STRUCTURES.SPYGLASS DS TYPICALLY RESULTS IN MORE EFFICIENT EVALUATIONS AND HELPS REDUCE THE NEED FOR ADDITIONAL TESTING AND REPEAT PROCEDURES COMPARED TO TRADITIONAL ERCP, ENABLING PATIENTS TO RECEIVE A DEFINITIVE DIAGNOSIS AND TREATMENT SOONER.DR. CATTAU IS EXTREMELY FAMILIAR WITH THIS TECHNOLOGY, HAVING FIRST BEEN INVOLVED IN RESEARCH WITH PROTOTYPES FROM OTHER MANUFACTURERS MORE THAN 25 YEARS AGO. IN 2010, HE PERFORMED THE CITY'S FIRST ELECTROHYDRAULIC LITHOTRIPSY, THE REMOVAL OF LARGE STONES FROM THE BILE DUCT WITHOUT OPEN SURGERY, WITH SPYGLASS DS."

Facility Information

Schedule H (Form 990) Section C. Supplemental Information for Part V, Section B.

PART V, SECTION B
FACILITY REPORTING GROUP A

FACILITY REPORTING GROUP A CONSISTS OF:
- FACILITY 1: BAPTIST MEMORIAL HOSPITAL-MEMPHIS, - FACILITY 2: BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE, - FACILITY 3: BAPTIST MEMORIAL HOSPITAL FOR WOMEN

GROUP A-FACILITY 1 -- BAPTIST MEMORIAL HOSPITAL-MEMPHIS PART V, SECTION B, LINE 5:
THE FY2022 CHNA FOR BAPTIST'S MEMPHIS METRO SERVICE AREA WAS CONDUCTED FROM JULY 2021 TO AUGUST 2022 AND INCLUDED QUANTITATIVE AND QUALITATIVE RESEARCH METHODS TO DETERMINE HEALTH TRENDS AND DISPARITIES AFFECTING SERVICE AREA RESIDENTS. THROUGH A COMPREHENSIVE VIEW OF STATISTICAL HEALTH INDICATORS AND COMMUNITY STAKEHOLDER FEEDBACK, A PROFILE OF PRIORITY AREAS WAS DETERMINED. THE FINDINGS WILL GUIDE HEALTH CARE SERVICES AND HEALTH IMPROVEMENT EFFORTS, AS WELL AS SERVE AS A COMMUNITY RESOURCE FOR GRANT MAKING AND ADVOCACY, AND SUPPORT THE MANY PROGRAMS PROVIDED BY HEALTH AND SOCIAL SERVICE PARTNERS.COMMUNITY ENGAGEMENT WAS AN INTEGRAL PART OF THE FY2022 CHNA. IN ASSESSING COMMUNITY HEALTH NEEDS, INPUT WAS SOLICITED AND RECEIVED FROM PERSONS WHO REPRESENT THE BROAD INTERESTS OF THE COMMUNITY, AS WELL AS UNDERSERVED, LOW-INCOME AND MINORITY POPULATIONS. THESE INDIVIDUALS PROVIDED WIDE PERSPECTIVES ON HEALTH TRENDS, EXPERTISE ABOUT EXISTING COMMUNITY RESOURCES AVAILABLE TO MEET THOSE NEEDS AND INSIGHTS INTO SERVICE DELIVERY GAPS THAT CONTRIBUTE TO HEALTH DISPARITIES AND INEQUITIES.BAPTIST SOUGHT TO ENGAGE INDIVIDUALS AND COMMUNITIES HISTORICALLY UNDERREPRESENTED AND UNDERSERVED BY HEALTH CARE SERVICES TO ILLUMINATE DIVERSE PERSPECTIVES ON COMMUNITY NEEDS AND INFORM COMMUNITY HEALTH IMPROVEMENT STRATEGY. CONSUMER INTERVIEWS AND FOCUS GROUPS WERE HOSTED ACROSS THE BAPTIST SERVICE AREAS WITH THE GOAL OF GARNERING STAKEHOLDER FEEDBACK AND RECOMMENDATIONS TO IMPROVE HEALTH AND THE HEALTH CARE EXPERIENCE BY ADDRESSING ACCESS TO CARE CHALLENGES AND UNDERLYING SOCIAL DETERMINANTS OF HEALTH AND INEQUITIES. THIS FEEDBACK IS REFLECTED IN BAPTIST'S APPROACH TO DEFINING THE FY2022 - FY2025 PRIORITY AREAS AND DEVELOPING EACH HOSPITAL COMMUNITY HEALTH IMPROVEMENT PLAN (CHIP).THE FOLLOWING RESEARCH METHODS WERE USED TO DETERMINE COMMUNITY HEALTH NEEDS:- ANALYSIS OF EXISTING SECONDARY DATA SOURCES, INCLUDING PUBLIC HEALTH STATISTICS, DEMOGRAPHIC AND SOCIAL MEASURES AND HEALTH CARE UTILIZATION.- KEY INFORMANT SURVEYS TO ASSESS PERCEIVED HEALTH PRIORITIES, PERSPECTIVES ON EMERGING HEALTH TRENDS AND RECOMMENDATIONS TO ADVANCE COMMUNITY HEALTH IMPROVEMENT.- PATIENT ACCESS TO CARE AND SERVICES SURVEY TO UNDERSTAND HEALTH CARE PROVIDERS' PERSPECTIVES ON BARRIERS TO CARE, THE IMPACT OF SOCIAL DETERMINANTS OF HEALTH, CULTURAL COMPETENCIES AND OTHER FACTORS THAT IMPEDE OPTIMAL OUTCOMES FOR PATIENTS.- CONSUMER INTERVIEWS AND FOCUS GROUPS WITH INDIVIDUALS REPRESENTING BLACK, INDIGENOUS AND PEOPLE OF COLOR (BIPOC) AND OTHER POPULATIONS HISTORICALLY UNDERSERVED BY HEALTH CARE SERVICES TO INFORM COMMUNITY HEALTH IMPROVEMENT STRATEGY.CHNA LEADERSHIP:A BAPTIST MEMORIAL HEALTH CARE STEERING COMMITTEE, ALONG WITH COMMUNITY REPRESENTATIVES AND PARTNERS, OVERSAW THE FY2022 CHNA. THESE INDIVIDUALS SERVED AS LIAISONS TO THEIR ORGANIZATIONS AND THE COMMUNITIES SERVED BY THEIR ENTITIES.THE FOLLOWING CONTRIBUTED TO THE CHNA PROCESS AS COMMUNITY PARTNERS:ADAMS PATTERSON GYNECOLOGY AND OBSTETRICSALSAC/ST. JUDE CHILDREN'S RESEARCH HOSPITALALZHEIMER'S ASSOCIATIONAMERICAN CANCER SOCIETYBADDOUR CENTERBANCORPSOUTHCHILDREN'S ADVOCACY CENTERS OF MISSISSIPPICHRIST COMMUNITY HEALTH SERVICESCHURCH HEALTHCITY OF BARTLETTCITY OF COVINGTONCITY OF GERMANTOWNCITY OF HERNANDOCITY OF HERNANDO H.E.A.L. PROGRAMCITY OF MILLINGTON GOVERNMENTCOLLIERVILLE FIRE AND RESCUECOMPASSION NEIGHBORHOOD CLINICCOVINGTON - TIPTON COUNTY CHAMBER OF COMMERCECRYSTAL BALL/COMMUNITY FOUNDATION OF NORTHWEST MSDESOTO COUNTY CHILD PROTECTIVE SERVICESDESOTO ECONOMIC DEVELOPMENT COUNCILDESOTO FAMILY THEATEREASTSIDE CHURCH OF THE NAZARENEFELLOWSHIP OF CHRISTIAN ATHLETESFIRST BAPTIST CHURCH HORN LAKEGATHERGERMANTOWN BOARD OF EDUCATIONHERNANDO MEALS ON WHEELSHOPE HOUSE OF HOSPITALITY, INC.HOUSE OF GRACE, DOMESTIC VIOLENCE CENTERIN THE ARMS OF AN ANGELJOURNEY2WELLKINDRED PLACE, INC.KNOWLEDGE QUESTLATINO MEMPHISLEADERSHIP MEMPHIS AND VOLUNTEER MEMPHISLONGVIEW HEIGHTS BAPTIST CHURCHMEMPHIS CITY COUNCILMEMPHIS INTERNAL MEDICINE AND PEDIATRICSMEMPHIS PUBLIC LIBRARYMETHODIST HEALTHCAREMISSISSIPPI STATE DEPARTMENT OF HEALTHMSDH/MCCCPOLIVE BRANCH CHAMBER OF COMMERCEOLIVE BRANCH FAMILY YMCAOMEGA CHURCH/OMEGA MINISTRYPALMER HOME FOR CHILDRENPERISCO WOFFORD, MD PLLCPHLEBOTOMY SOLUTIONS LLCRHODES COLLEGE/CENTER FOR TRANSFORMING COMMUNITIESSHELBY COUNTY SCHOOLSSHOEBOXES FOR SOLDIERSSHRINE SCHOOLSOUTHAVEN CHAMBER OF COMMERCESUSAN G. KOMEN MEMPHIS - MIDSOUTH MISSISSIPPITEMPLE OF DELIVERANCE COGIC HEALTH AND HEALING MINISTRYTK ELEVATOR NORTH AMERICA SUPPLY CHAIN AND MANUFACTURINGTENNESSEE GENERAL ASSEMBLYUNITED WAY OF THE MID-SOUTHWEST MEMPHIS CHAMBERYMCA

GROUP A-FACILITY 1 -- BAPTIST MEMORIAL HOSPITAL-MEMPHIS PART V, SECTION B, LINE 6A:
BAPTIST MEMORIAL HOSPITAL-MEMPHIS CONDUCTED ITS CHNA WITH THE FOLLOWING OTHER HOSPITAL FACILITIES:BAPTIST MEMORIAL HOSPITAL-COLLIERVILLEBAPTIST MEMORIAL HOSPITAL-DESOTOBAPTIST MEMORIAL HOSPITAL-TIPTONBAPTIST MEMORIAL HOSPITAL FOR WOMENBAPTIST MEMORIAL RESTORATIVE CARE HOSPITAL

GROUP A-FACILITY 1 -- BAPTIST MEMORIAL HOSPITAL-MEMPHIS PART V, SECTION B, LINE 11:
BAPTIST MEMORIAL HEALTH CARE (BAPTIST) IS DEDICATED TO THE HEALTH AND WELL-BEING OF THE MANY COMMUNITIES WE SERVE ACROSS THE MID-SOUTH. WE BELIEVE STRONGLY IN CORPORATE CITIZENSHIP AND THE IMPORTANCE OF COLLABORATION WITH LOCAL ORGANIZATIONS TO BUILD STRONGER AND HEALTHIER COMMUNITIES.TO HELP US TRACK COMMUNITY HEALTH AND RESPOND TO THE NEEDS OF RESIDENTS, EVERY THREE YEARS WE CONDUCT A COMMUNITY HEALTH NEEDS ASSESSMENT (CHNA) AND DEVELOP COMMUNITY HEALTH IMPROVEMENT PLANS (CHIP) FOR EACH COMMUNITY HOSPITAL. THESE ENDEAVORS HELP TO ENSURE OUR INITIATIVES, ACTIVITIES AND PARTNERSHIPS ALIGN WITH OUR COMMUNITIES' MOST PRESSING CONCERNS, AND GUIDE OUR COMMUNITY BENEFIT INVESTMENTS. THEY ARE VITAL TOOLS TO GUIDE COMMUNITY HEALTH IMPROVEMENT ACTIVITIES AS WELL AS ENHANCE CARE DELIVERY, IMPROVE PATIENT ENGAGEMENT STRATEGIES AND DIRECT POPULATION HEALTH MANAGEMENT.IT IS IMPERATIVE TO PRIORITIZE RESOURCES AND ACTIVITIES TOWARD THE MOST PRESSING AND CROSS-CUTTING HEALTH NEEDS WITHIN OUR COMMUNITY. IN DETERMINING THE ISSUES ON WHICH TO FOCUS EFFORTS OVER THE NEXT THREE-YEAR CYCLE, BAPTIST COLLECTED FEEDBACK FROM COMMUNITY PARTNERS AND SOUGHT TO ALIGN WITH COMMUNITY PROGRAMS, POPULATION HEALTH MANAGEMENT STRATEGIES AND DIVERSITY, EQUITY AND INCLUSION INITIATIVES. BAPTIST WILL FOCUS EFFORTS ON THE FOLLOWING COMMUNITY HEALTH PRIORITIES OVER THE NEXT THREE-YEAR CYCLE:1. BEHAVIORAL HEALTH2. CHRONIC DISEASES3. MATERNAL AND CHILD HEALTHBEHAVIORAL HEALTHTHE GOAL IS TO STRENGTHEN EQUITY AND QUALITY IN BEHAVIORAL HEALTH CARE AND IMPROVE ACCESS TO PREVENTION, TREATMENT AND RECOVERY SERVICES.BAPTIST MEMORIAL HOSPITAL-MEMPHIS HAS OUTLINED THE FOLLOWING OBJECTIVES:1. INCREASE THE NUMBER OF PEOPLE WHO ARE SCREENED FOR BEHAVIORAL HEALTH CONDITIONS.2. INCREASE THE NUMBER OF PEOPLE RECEIVING BEHAVIORAL HEALTH CARE AND SUPPORT.BAPTIST MEMORIAL HOSPITAL-MEMPHIS WILL IMPLEMENT THE FOLLOWING STRATEGIES:1. INITIATE UNIVERSAL BEHAVIORAL HEALTH SCREENINGS ACROSS ALL CARE SETTINGS.2. EDUCATE PEOPLE TO RECOGNIZE SIGNS AND SYMPTOMS OF MENTAL HEALTH CONDITIONS AND SUBSTANCE ABUSE AND WHERE TO GET HELP.3. SUPPORT, PROMOTE AND PARTICIPATE IN COMMUNITY BEHAVIORAL HEALTH AWARENESS EFFORTS.4. EXPAND WORKFORCE TRAINING AND CAPABILITY IN THE DETECTION, DIAGNOSIS AND MANAGEMENT OF BEHAVIORAL HEALTH CONDITIONS.5. PROVIDE INFORMATION ON THE MEDICAID AND CHILDREN'S HEALTH INSURANCE PROGRAM (CHIP) AND COVERAGE OF ESSENTIAL BEHAVIORAL HEALTH SERVICES FOR CHILDREN AND YOUTH.6. EXPAND ACCESS TO COMMUNITY-BASED SERVICES AND RESOURCES SUCH AS PEER SUPPORT, COMMUNITY HEALTH WORKERS, HOME AND COMMUNITY-BASED SERVICES AND SOCIAL SUPPORTS.7. STRENGTHEN AND SUPPORT COMMUNITY ORGANIZATIONS PROVIDING YOUTH MENTAL HEALTH SUPPORT, INCLUDING MENTORSHIP, CAREER DEVELOPMENT AND SOCIAL EMOTIONAL LEARNING OPPORTUNITIES.8. PROVIDE EDUCATION AND SUPPORT ABOUT BEHAVIORAL HEALTH FOR HEALTH CARE PROVIDERS AND PROFESSIONALS.CHRONIC DISEASESTHE GOAL IS TO ENSURE ALL RESIDENTS HAVE KNOWLEDGE OF, AND EQUITABLE ACCESS TO, THE RESOURCES THEY NEED TO MAINTAIN AND IMPROVE THEIR HEALTH.BAPTIST MEMORIAL HOSPITAL-MEMPHIS HAS OUTLINED THE FOLLOWING OBJECTIVES:1. INCREASE ACCESS TO TRADITIONAL AND ALTERNATIVE PLACES PEOPLE CAN ACCESS HEALTH CARE.2. REDUCE DISPARITIES IN CHRONIC DISEASE PREVALENCE AND DEATH RATES.BAPTIST MEMORIAL HOSPITAL-MEMPHIS WILL IMPLEMENT THE FOLLOWING STRATEGIES:1. PROVIDE INFORMATION ON THE MEDICAID AND CHILDREN'S HEALTH INSURANCE PROGRAM (CHIP) AND COVERAGE OF ESSENTIAL BEHAVIORAL HEALTH SERVICES FOR CHILDREN AND YOUTH.2. CONTINUE TO ASSESS COMMUNITY NEED FOR SPECIALTY CARE SERVICES AND OPPORTUNITIES TO EXPAND AVAILABLE CLINICS.3. EXPAND EQUITABLE ACCESS TO TELEHEALTH VISITS BY INCREASING TECHNOLOGY KNOW-HOW AND USE OF TELEHEALTH AMONG PRIORITY POPULATIONS.4. SUPPORT, PROMOTE, AND PARTICIPATE IN EVENTS OFFERING AFFORDABLE PREVENTIVE SCREENINGS AND OTHER MOBILE HEALTH SERVICES, BRINGING CARE TO THE COMMUNITY.5. OPTIMIZE DATA COLLECTION, STANDARDIZATION AND TRANSPARENCY TO IDENTIFY DISPARITIES AND TRACK IMPROVEMENT.6. INCREASE CHRONIC DISEASE SCREENING RATES AMONG UNDERSERVED POPULATIONS.7. PROVIDE EDUCATION AND SUPPORT PROGRAMS THAT ADDRESS PHYSICAL, MENTAL, SPIRITUAL AND FINANCIAL CONCERNS.MATERNAL AND CHILD HEALTHTHE GOAL IS TO ACHIEVE EQUITABLE OUTCOMES FOR MOTHERS AND BABIES BY STRENGTHENING COMMUNITIES AND ADDRESSING UNDERLYING BARRIERS TO CARE.BAPTIST MEMORIAL HOSPITAL-MEMPHIS HAS OUTLINED THE FOLLOWING OBJECTIVES:1. REDUCE HEALTH DISPARITIES IN BIRTH OUTCOMES FOR BLACK/AFRICAN AMERICAN WOMEN AND BABIES.2. INCREASE ACCESS TO COMPREHENSIVE PRE- AND POST-NATAL CARE SERVICES.BAPTIST MEMORIAL HOSPITAL-MEMPHIS WILL IMPLEMENT THE FOLLOWING STRATEGIES:1. OPTIMIZE DATA COLLECTION, STANDARDIZATION AND TRANSPARENCY TO IDENTIFY DISPARITIES AND TRACK IMPROVEMENT.2. EXPAND AND DIVERSIFY THE PERINATAL WORKFORCE.3. STRENGTHEN ECONOMIC AND SOCIAL SUPPORT FOR PEOPLE BEFORE, DURING AND AFTER PREGNANCY.4. CREATE INCLUSIVE AND WELCOMING CARE SETTINGS THAT HONOR DIVERSITY AND REFLECT THE COMMUNITY.5. PARTNER WITH COMMUNITY-BASED ORGANIZATIONS INCLUDING FAITH-BASED INSTITUTIONS TO PROVIDE EDUCATION AND CARE IN COMMUNITIES.6. PROVIDE MOBILE, IN-HOME, AND TELEHEALTH CARE TO INCREASE ACCESS FOR UNDERSERVED POPULATIONS.WE RECOGNIZE THAT OUR HOSPITALS ARE VITAL ORGANIZATIONS WITHIN THE COMMUNITIES WE SERVE. AND WE KNOW THAT WE CANNOT ADDRESS EVERY COMMUNITY NEED BY OURSELVES. TO PROMOTE HEALTH AND QUALITY OF LIFE, WE COLLABORATE WITH COMMUNITY PARTNERS WHO HAVE EXPERTISE IN SOCIAL NEEDS, SPECIALTY SERVICES, FAITH LEADERSHIP, ADVOCACY AND ESSENTIAL RESOURCES. WE FOSTER ONGOING RELATIONSHIPS WITH THESE PARTNERS AND PROVIDE FINANCIAL AND IN-KIND GIFTS TO SUPPORT THEIR WORK.NO ACTIONS WERE TAKEN DURING THE FISCAL YEAR RELATED TO THE MOST RECENT CHNA BECAUSE THE CHNA WAS ADOPTED AT THE END OF THE TAX YEAR. HOWEVER, THE HOSPITAL DID THE FOLLOWING DURING FY'22 TO ADDRESS THE SIGNIFICANT HEALTH NEEDS OF THE COMMUNITY RELATED TO THE PRIOR CHNA.- SUPPORTED BAPTIST MEMORIAL HEALTH CARE SYSTEM INITIATIVES TO SCREEN INDIVIDUALS FOR DEPRESSION AND MENTAL HEALTH CONDITIONS.- IDENTIFIED OPPORTUNITIES TO COLLABORATE WITH COMMUNITY AGENCIES THAT PROVIDE MENTAL HEALTH AND SUBSTANCE ABUSE SUPPORT.- HOSTED EDUCATIONAL FORUMS THROUGH PARTNERSHIPS WITH AMERICAN HEART ASSOCIATION, AMERICAN STROKE ASSOCIATION, AND ALZHEIMER'S ASSOCIATION.- USED BAPTIST EXPERTS TO SHARE EDUCATIONAL INFORMATION WITH THE PUBLIC VIA PRINTED DOCUMENTS, TELEVISION, AND RADIO.- PARTICIPATED IN FORUMS TO INCREASE AWARENESS OF RISK FACTORS AND PREVENTION ACTIVITIES.- PARTICIPATED IN HEALTH FAIRS AND INFORMATIONAL BOOTHS TO PROVIDE HEALTH INFORMATION AND SCREENINGS (BLOOD PRESSURE, BMI, DIABETES, MAMMOGRAPHY, ETC.) AND PROMOTE HEALTHY LIFESTYLES.- PARTNERED WITH LOCAL SCHOOLS TO PROVIDE EDUCATION AND PROGRAMMING TOOLS FOR STUDENTS TO MAKE HEALTHY LIFESTYLE CHOICES.- USED CITYCURRENT SPONSORSHIP TO HOST NATIONAL SPEAKER TO HIGHLIGHT GRIEF AND PROVIDE THE FREE GRIEF SERVICES OFFERED TO THE COMMUNITY FOR MEMPHIS METRO.

GROUP A-FACILITY 1 -- BAPTIST MEMORIAL HOSPITAL-MEMPHIS PART V, SECTION B, LINE 13B:
1. MONEY INCOME INCLUDING: EARNINGS, UNEMPLOYMENT COMPENSATION, WORKERS' COMPENSATION, SOCIAL SECURITY, SUPPLEMENTAL SECURITY INCOME, DISABILITY PAYMENTS, PUBLIC ASSISTANCE, VETERANS' PAYMENTS, SURVIVOR BENEFITS, PENSION OR RETIREMENT INCOME, INTEREST, DIVIDENDS, RENTS, ROYALTIES, INCOME FROM ESTATES AND/OR TRUSTS, EDUCATIONAL ASSISTANCE, ALIMONY, CHILD SUPPORT, ASSISTANCE FROM OUTSIDE THE HOUSEHOLD, AND OTHER MISCELLANEOUS SOURCES OF INCOME. THE GROSS AMOUNT IS USED WHEN CALCULATING INCOME FROM ANY OF THE PRECEDING SOURCES.2. NON-CASH BENEFITS, SUCH AS FOOD STAMPS AND HOUSING SUBSIDIES, DO NOT COUNT AS INCOME.3. IF A PERSON LIVES WITH A FAMILY, THE TOTAL GROSS INCOME OF ALL FAMILY MEMBERS IS CALCULATED WHEN DETERMINING INCOME. PLEASE NOTE: (A) NON-RELATIVES, INCLUDING HOUSEMATES, DO NOT COUNT; (B) A CHILD WHO IS A FULL-TIME STUDENT AWAY FROM HOME AT AN ACCREDITED COLLEGE MAY BE COUNTED; (C) MINOR CHILDRENS' EARNED WAGES ARE NOT INCLUDED IN DETERMINING INCOME; AND (D) COURT-ORDERED OR STATE/FEDERAL ISSUED ASSISTANCE RELATED TO A MINOR SHOULD BE INCLUDED IN DETERMINING INCOME.4. PRIMARY RESIDENCE OF INDIVIDUALS CLAIMED IN A FAMILY UNIT SHOULD BE VERIFIED USING TAX RETURNS OR FEDERAL, STATE OR GOVERNMENTAL COURT DOCUMENTS INDICATING RESIDENCY.

GROUP A-FACILITY 2 -- BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE PART V, SECTION B, LINE 5:
THE FY2022 CHNA FOR BAPTIST'S MEMPHIS METRO SERVICE AREA WAS CONDUCTED FROM JULY 2021 TO AUGUST 2022 AND INCLUDED QUANTITATIVE AND QUALITATIVE RESEARCH METHODS TO DETERMINE HEALTH TRENDS AND DISPARITIES AFFECTING SERVICE AREA RESIDENTS. THROUGH A COMPREHENSIVE VIEW OF STATISTICAL HEALTH INDICATORS AND COMMUNITY STAKEHOLDER FEEDBACK, A PROFILE OF PRIORITY AREAS WAS DETERMINED. THE FINDINGS WILL GUIDE HEALTH CARE SERVICES AND HEALTH IMPROVEMENT EFFORTS, AS WELL AS SERVE AS A COMMUNITY RESOURCE FOR GRANT MAKING AND ADVOCACY, AND SUPPORT THE MANY PROGRAMS PROVIDED BY HEALTH AND SOCIAL SERVICE PARTNERS.COMMUNITY ENGAGEMENT WAS AN INTEGRAL PART OF THE FY2022 CHNA. IN ASSESSING COMMUNITY HEALTH NEEDS, INPUT WAS SOLICITED AND RECEIVED FROM PERSONS WHO REPRESENT THE BROAD INTERESTS OF THE COMMUNITY, AS WELL AS UNDERSERVED, LOW-INCOME AND MINORITY POPULATIONS. THESE INDIVIDUALS PROVIDED WIDE PERSPECTIVES ON HEALTH TRENDS, EXPERTISE ABOUT EXISTING COMMUNITY RESOURCES AVAILABLE TO MEET THOSE NEEDS AND INSIGHTS INTO SERVICE DELIVERY GAPS THAT CONTRIBUTE TO HEALTH DISPARITIES AND INEQUITIES.BAPTIST SOUGHT TO ENGAGE INDIVIDUALS AND COMMUNITIES HISTORICALLY UNDERREPRESENTED AND UNDERSERVED BY HEALTH CARE SERVICES TO ILLUMINATE DIVERSE PERSPECTIVES ON COMMUNITY NEEDS AND INFORM COMMUNITY HEALTH IMPROVEMENT STRATEGY. CONSUMER INTERVIEWS AND FOCUS GROUPS WERE HOSTED ACROSS THE BAPTIST SERVICE AREAS WITH THE GOAL OF GARNERING STAKEHOLDER FEEDBACK AND RECOMMENDATIONS TO IMPROVE HEALTH AND THE HEALTH CARE EXPERIENCE BY ADDRESSING ACCESS TO CARE CHALLENGES AND UNDERLYING SOCIAL DETERMINANTS OF HEALTH AND INEQUITIES. THIS FEEDBACK IS REFLECTED IN BAPTIST'S APPROACH TO DEFINING THE FY2022 - FY2025 PRIORITY AREAS AND DEVELOPING EACH HOSPITAL COMMUNITY HEALTH IMPROVEMENT PLAN (CHIP).THE FOLLOWING RESEARCH METHODS WERE USED TO DETERMINE COMMUNITY HEALTH NEEDS:- ANALYSIS OF EXISTING SECONDARY DATA SOURCES, INCLUDING PUBLIC HEALTH STATISTICS, DEMOGRAPHIC AND SOCIAL MEASURES AND HEALTH CARE UTILIZATION.- KEY INFORMANT SURVEYS TO ASSESS PERCEIVED HEALTH PRIORITIES, PERSPECTIVES ON EMERGING HEALTH TRENDS AND RECOMMENDATIONS TO ADVANCE COMMUNITY HEALTH IMPROVEMENT.- PATIENT ACCESS TO CARE AND SERVICES SURVEY TO UNDERSTAND HEALTH CARE PROVIDERS' PERSPECTIVES ON BARRIERS TO CARE, THE IMPACT OF SOCIAL DETERMINANTS OF HEALTH, CULTURAL COMPETENCIES AND OTHER FACTORS THAT IMPEDE OPTIMAL OUTCOMES FOR PATIENTS.- CONSUMER INTERVIEWS AND FOCUS GROUPS WITH INDIVIDUALS REPRESENTING BLACK, INDIGENOUS AND PEOPLE OF COLOR (BIPOC) AND OTHER POPULATIONS HISTORICALLY UNDERSERVED BY HEALTH CARE SERVICES TO INFORM COMMUNITY HEALTH IMPROVEMENT STRATEGY.CHNA LEADERSHIP:A BAPTIST MEMORIAL HEALTH CARE STEERING COMMITTEE, ALONG WITH COMMUNITY REPRESENTATIVES AND PARTNERS, OVERSAW THE FY2022 CHNA. THESE INDIVIDUALS SERVED AS LIAISONS TO THEIR ORGANIZATIONS AND THE COMMUNITIES SERVED BY THEIR ENTITIES.THE FOLLOWING CONTRIBUTED TO THE CHNA PROCESS AS COMMUNITY PARTNERS:ADAMS PATTERSON GYNECOLOGY AND OBSTETRICSALSAC/ST. JUDE CHILDREN'S RESEARCH HOSPITALALZHEIMER'S ASSOCIATIONAMERICAN CANCER SOCIETYBADDOUR CENTERBANCORPSOUTHCHILDREN'S ADVOCACY CENTERS OF MISSISSIPPICHRIST COMMUNITY HEALTH SERVICESCHURCH HEALTHCITY OF BARTLETTCITY OF COVINGTONCITY OF GERMANTOWNCITY OF HERNANDOCITY OF HERNANDO H.E.A.L. PROGRAMCITY OF MILLINGTON GOVERNMENTCOLLIERVILLE FIRE AND RESCUECOMPASSION NEIGHBORHOOD CLINICCOVINGTON - TIPTON COUNTY CHAMBER OF COMMERCECRYSTAL BALL/COMMUNITY FOUNDATION OF NORTHWEST MSDESOTO COUNTY CHILD PROTECTIVE SERVICESDESOTO ECONOMIC DEVELOPMENT COUNCILDESOTO FAMILY THEATEREASTSIDE CHURCH OF THE NAZARENEFELLOWSHIP OF CHRISTIAN ATHLETESFIRST BAPTIST CHURCH HORN LAKEGATHERGERMANTOWN BOARD OF EDUCATIONHERNANDO MEALS ON WHEELSHOPE HOUSE OF HOSPITALITY, INC.HOUSE OF GRACE, DOMESTIC VIOLENCE CENTERIN THE ARMS OF AN ANGELJOURNEY2WELLKINDRED PLACE, INC.KNOWLEDGE QUESTLATINO MEMPHISLEADERSHIP MEMPHIS AND VOLUNTEER MEMPHISLONGVIEW HEIGHTS BAPTIST CHURCHMEMPHIS CITY COUNCILMEMPHIS INTERNAL MEDICINE AND PEDIATRICSMEMPHIS PUBLIC LIBRARYMETHODIST HEALTHCAREMISSISSIPPI STATE DEPARTMENT OF HEALTHMSDH/MCCCPOLIVE BRANCH CHAMBER OF COMMERCEOLIVE BRANCH FAMILY YMCAOMEGA CHURCH/OMEGA MINISTRYPALMER HOME FOR CHILDRENPERISCO WOFFORD, MD PLLCPHLEBOTOMY SOLUTIONS LLCRHODES COLLEGE/CENTER FOR TRANSFORMING COMMUNITIESSHELBY COUNTY SCHOOLSSHOEBOXES FOR SOLDIERSSHRINE SCHOOLSOUTHAVEN CHAMBER OF COMMERCESUSAN G. KOMEN MEMPHIS - MIDSOUTH MISSISSIPPITEMPLE OF DELIVERANCE COGIC HEALTH AND HEALING MINISTRYTK ELEVATOR NORTH AMERICA SUPPLY CHAIN AND MANUFACTURINGTENNESSEE GENERAL ASSEMBLYUNITED WAY OF THE MID-SOUTHWEST MEMPHIS CHAMBERYMCA

GROUP A-FACILITY 2 -- BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE PART V, SECTION B, LINE 6A:
BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE CONDUCTED ITS CHNA WITH THE FOLLOWING OTHER HOSPITAL FACILITIES:BAPTIST MEMORIAL HOSPITAL-DESOTOBAPTIST MEMORIAL HOSPITAL-MEMPHISBAPTIST MEMORIAL HOSPITAL-TIPTONBAPTIST MEMORIAL HOSPITAL FOR WOMENBAPTIST MEMORIAL RESTORATIVE CARE HOSPITAL

GROUP A-FACILITY 2 -- BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE PART V, SECTION B, LINE 11:
BAPTIST MEMORIAL HEALTH CARE (BAPTIST) IS DEDICATED TO THE HEALTH AND WELL-BEING OF THE MANY COMMUNITIES WE SERVE ACROSS THE MID-SOUTH. WE BELIEVE STRONGLY IN CORPORATE CITIZENSHIP AND THE IMPORTANCE OF COLLABORATION WITH LOCAL ORGANIZATIONS TO BUILD STRONGER AND HEALTHIER COMMUNITIES.TO HELP US TRACK COMMUNITY HEALTH AND RESPOND TO THE NEEDS OF RESIDENTS, EVERY THREE YEARS WE CONDUCT A COMMUNITY HEALTH NEEDS ASSESSMENT (CHNA) AND DEVELOP COMMUNITY HEALTH IMPROVEMENT PLANS (CHIP) FOR EACH COMMUNITY HOSPITAL. THESE ENDEAVORS HELP TO ENSURE OUR INITIATIVES, ACTIVITIES AND PARTNERSHIPS ALIGN WITH OUR COMMUNITIES' MOST PRESSING CONCERNS, AND GUIDE OUR COMMUNITY BENEFIT INVESTMENTS. THEY ARE VITAL TOOLS TO GUIDE COMMUNITY HEALTH IMPROVEMENT ACTIVITIES AS WELL AS ENHANCE CARE DELIVERY, IMPROVE PATIENT ENGAGEMENT STRATEGIES AND DIRECT POPULATION HEALTH MANAGEMENT.IT IS IMPERATIVE TO PRIORITIZE RESOURCES AND ACTIVITIES TOWARD THE MOST PRESSING AND CROSS-CUTTING HEALTH NEEDS WITHIN OUR COMMUNITY. IN DETERMINING THE ISSUES ON WHICH TO FOCUS EFFORTS OVER THE NEXT THREE-YEAR CYCLE, BAPTIST COLLECTED FEEDBACK FROM COMMUNITY PARTNERS AND SOUGHT TO ALIGN WITH COMMUNITY PROGRAMS, POPULATION HEALTH MANAGEMENT STRATEGIES AND DIVERSITY, EQUITY AND INCLUSION INITIATIVES. BAPTIST WILL FOCUS EFFORTS ON THE FOLLOWING COMMUNITY HEALTH PRIORITIES OVER THE NEXT THREE-YEAR CYCLE:1. BEHAVIORAL HEALTH2. CHRONIC DISEASES3. MATERNAL AND CHILD HEALTHBEHAVIORAL HEALTHTHE GOAL IS TO STRENGTHEN EQUITY AND QUALITY IN BEHAVIORAL HEALTH CARE AND IMPROVE ACCESS TO PREVENTION, TREATMENT AND RECOVERY SERVICES.BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE HAS OUTLINED THE FOLLOWING OBJECTIVES:1. INCREASE THE NUMBER OF PEOPLE WHO ARE SCREENED FOR BEHAVIORAL HEALTH CONDITIONS.2. INCREASE THE NUMBER OF PEOPLE RECEIVING BEHAVIORAL HEALTH CARE AND SUPPORT.BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE WILL IMPLEMENT THE FOLLOWING STRATEGIES:1. INITIATE UNIVERSAL BEHAVIORAL HEALTH SCREENINGS ACROSS ALL CARE SETTINGS.2. EDUCATE PEOPLE TO RECOGNIZE SIGNS AND SYMPTOMS OF MENTAL HEALTH CONDITIONS AND SUBSTANCE ABUSE AND WHERE TO GET HELP.3. SUPPORT, PROMOTE AND PARTICIPATE IN COMMUNITY BEHAVIORAL HEALTH AWARENESS EFFORTS.4. EXPAND WORKFORCE TRAINING AND CAPABILITY IN THE DETECTION, DIAGNOSIS AND MANAGEMENT OF BEHAVIORAL HEALTH CONDITIONS.5. PROVIDE INFORMATION ON THE MEDICAID AND CHILDREN'S HEALTH INSURANCE PROGRAM (CHIP) AND COVERAGE OF ESSENTIAL BEHAVIORAL HEALTH SERVICES FOR CHILDREN AND YOUTH.6. EXPAND ACCESS TO COMMUNITY-BASED SERVICES AND RESOURCES SUCH AS PEER SUPPORT, COMMUNITY HEALTH WORKERS, HOME AND COMMUNITY-BASED SERVICES AND SOCIAL SUPPORTS.7. STRENGTHEN AND SUPPORT COMMUNITY ORGANIZATIONS PROVIDING YOUTH MENTAL HEALTH SUPPORT, INCLUDING MENTORSHIP, CAREER DEVELOPMENT AND SOCIAL EMOTIONAL LEARNING OPPORTUNITIES.8. PROVIDE EDUCATION AND SUPPORT ABOUT BEHAVIORAL HEALTH FOR HEALTH CARE PROVIDERS AND PROFESSIONALS.CHRONIC DISEASESTHE GOAL IS TO ENSURE ALL RESIDENTS HAVE KNOWLEDGE OF, AND EQUITABLE ACCESS TO, THE RESOURCES THEY NEED TO MAINTAIN AND IMPROVE THEIR HEALTH.BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE HAS OUTLINED THE FOLLOWING OBJECTIVES:1. INCREASE ACCESS TO TRADITIONAL AND ALTERNATIVE PLACES PEOPLE CAN ACCESS HEALTH CARE.2. REDUCE DISPARITIES IN CHRONIC DISEASE PREVALENCE AND DEATH RATES.BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE WILL IMPLEMENT THE FOLLOWING STRATEGIES:1. PROVIDE INFORMATION ON THE MEDICAID AND CHILDREN'S HEALTH INSURANCE PROGRAM (CHIP) AND COVERAGE OF ESSENTIAL BEHAVIORAL HEALTH SERVICES FOR CHILDREN AND YOUTH.2. CONTINUE TO ASSESS COMMUNITY NEED FOR SPECIALTY CARE SERVICES AND OPPORTUNITIES TO EXPAND AVAILABLE CLINICS.3. EXPAND EQUITABLE ACCESS TO TELEHEALTH VISITS BY INCREASING TECHNOLOGY KNOW-HOW AND USE OF TELEHEALTH AMONG PRIORITY POPULATIONS.4. SUPPORT, PROMOTE, AND PARTICIPATE IN EVENTS OFFERING AFFORDABLE PREVENTIVE SCREENINGS AND OTHER MOBILE HEALTH SERVICES, BRINGING CARE TO THE COMMUNITY.5. OPTIMIZE DATA COLLECTION, STANDARDIZATION AND TRANSPARENCY TO IDENTIFY DISPARITIES AND TRACK IMPROVEMENT.6. INCREASE CHRONIC DISEASE SCREENING RATES AMONG UNDERSERVED POPULATIONS.7. PROVIDE EDUCATION AND SUPPORT PROGRAMS THAT ADDRESS PHYSICAL, MENTAL, SPIRITUAL AND FINANCIAL CONCERNS.MATERNAL AND CHILD HEALTHTHE GOAL IS TO ACHIEVE EQUITABLE OUTCOMES FOR MOTHERS AND BABIES BY STRENGTHENING COMMUNITIES AND ADDRESSING UNDERLYING BARRIERS TO CARE.BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE HAS OUTLINED THE FOLLOWING OBJECTIVES:1. REDUCE HEALTH DISPARITIES IN BIRTH OUTCOMES FOR BLACK/AFRICAN AMERICAN WOMEN AND BABIES.2. INCREASE ACCESS TO COMPREHENSIVE PRE- AND POST-NATAL CARE SERVICES.BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE WILL IMPLEMENT THE FOLLOWING STRATEGIES:1. OPTIMIZE DATA COLLECTION, STANDARDIZATION AND TRANSPARENCY TO IDENTIFY DISPARITIES AND TRACK IMPROVEMENT.2. EXPAND AND DIVERSIFY THE PERINATAL WORKFORCE.3. STRENGTHEN ECONOMIC AND SOCIAL SUPPORT FOR PEOPLE BEFORE, DURING AND AFTER PREGNANCY.4. CREATE INCLUSIVE AND WELCOMING CARE SETTINGS THAT HONOR DIVERSITY AND REFLECT THE COMMUNITY.5. PARTNER WITH COMMUNITY-BASED ORGANIZATIONS INCLUDING FAITH-BASED INSTITUTIONS TO PROVIDE EDUCATION AND CARE IN COMMUNITIES.6. PROVIDE MOBILE, IN-HOME, AND TELEHEALTH CARE TO INCREASE ACCESS FOR UNDERSERVED POPULATIONS.WE RECOGNIZE THAT OUR HOSPITALS ARE VITAL ORGANIZATIONS WITHIN THE COMMUNITIES WE SERVE. AND WE KNOW THAT WE CANNOT ADDRESS EVERY COMMUNITY NEED BY OURSELVES. TO PROMOTE HEALTH AND QUALITY OF LIFE, WE COLLABORATE WITH COMMUNITY PARTNERS WHO HAVE EXPERTISE IN SOCIAL NEEDS, SPECIALTY SERVICES, FAITH LEADERSHIP, ADVOCACY AND ESSENTIAL RESOURCES. WE FOSTER ONGOING RELATIONSHIPS WITH THESE PARTNERS AND PROVIDE FINANCIAL AND IN-KIND GIFTS TO SUPPORT THEIR WORK.NO ACTIONS WERE TAKEN DURING THE FISCAL YEAR RELATED TO THE MOST RECENT CHNA BECAUSE THE CHNA WAS ADOPTED AT THE END OF THE TAX YEAR. HOWEVER, THE HOSPITAL DID THE FOLLOWING DURING FY'22 TO ADDRESS THE SIGNIFICANT HEALTH NEEDS OF THE COMMUNITY RELATED TO THE PRIOR CHNA.- SUPPORTED BAPTIST MEMORIAL HEALTH CARE SYSTEM INITIATIVES TO SCREEN INDIVIDUALS FOR DEPRESSION AND MENTAL HEALTH CONDITIONS.- IDENTIFIED OPPORTUNITIES TO COLLABORATE WITH COMMUNITY AGENCIES THAT PROVIDE MENTAL HEALTH AND SUBSTANCE ABUSE SUPPORT.- HOSTED A FREE COMMUNITY FLU VACCINATION EVENT.- HOSTED EDUCATIONAL FORUMS THROUGH PARTNERSHIPS WITH AMERICAN HEART ASSOCIATION, AMERICAN STROKE ASSOCIATION, AND ALZHEIMER'S ASSOCIATION.- USED BAPTIST EXPERTS TO SHARE EDUCATIONAL INFORMATION WITH THE PUBLIC VIA PRINTED DOCUMENTS, TELEVISION, RADIO AND SOCIAL MEDIA.- PARTICIPATED IN FORUMS TO INCREASE AWARENESS OF RISK FACTORS AND PREVENTION ACTIVITIES.- PARTICIPATED IN HEALTH FAIRS AND INFORMATIONAL BOOTHS TO PROVIDE HEALTH INFORMATION AND SCREENINGS (BLOOD PRESSURE, BMI, DIABETES, MAMMOGRAPHY, ETC.) AND PROMOTE HEALTHY LIFESTYLES.- PARTNERED WITH LOCAL SCHOOLS TO PROVIDE EDUCATION AND PROGRAMMING TOOLS FOR STUDENTS TO MAKE HEALTHY LIFESTYLE CHOICES.

GROUP A-FACILITY 2 -- BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE PART V, SECTION B, LINE 13B:
1. MONEY INCOME INCLUDING: EARNINGS, UNEMPLOYMENT COMPENSATION, WORKERS' COMPENSATION, SOCIAL SECURITY, SUPPLEMENTAL SECURITY INCOME, DISABILITY PAYMENTS, PUBLIC ASSISTANCE, VETERANS' PAYMENTS, SURVIVOR BENEFITS, PENSION OR RETIREMENT INCOME, INTEREST, DIVIDENDS, RENTS, ROYALTIES, INCOME FROM ESTATES AND/OR TRUSTS, EDUCATIONAL ASSISTANCE, ALIMONY, CHILD SUPPORT, ASSISTANCE FROM OUTSIDE THE HOUSEHOLD, AND OTHER MISCELLANEOUS SOURCES OF INCOME. THE GROSS AMOUNT IS USED WHEN CALCULATING INCOME FROM ANY OF THE PRECEDING SOURCES.2. NON-CASH BENEFITS, SUCH AS FOOD STAMPS AND HOUSING SUBSIDIES, DO NOT COUNT AS INCOME.3. IF A PERSON LIVES WITH A FAMILY, THE TOTAL GROSS INCOME OF ALL FAMILY MEMBERS IS CALCULATED WHEN DETERMINING INCOME. PLEASE NOTE: (A) NON-RELATIVES, INCLUDING HOUSEMATES, DO NOT COUNT; (B) A CHILD WHO IS A FULL-TIME STUDENT AWAY FROM HOME AT AN ACCREDITED COLLEGE MAY BE COUNTED; (C) MINOR CHILDRENS' EARNED WAGES ARE NOT INCLUDED IN DETERMINING INCOME; AND (D) COURT-ORDERED OR STATE/FEDERAL ISSUED ASSISTANCE RELATED TO A MINOR SHOULD BE INCLUDED IN DETERMINING INCOME.4. PRIMARY RESIDENCE OF INDIVIDUALS CLAIMED IN A FAMILY UNIT SHOULD BE VERIFIED USING TAX RETURNS OR FEDERAL, STATE OR GOVERNMENTAL COURT DOCUMENTS INDICATING RESIDENCY.

GROUP A-FACILITY 3 -- BAPTIST MEMORIAL HOSPITAL FOR WOMEN PART V, SECTION B, LINE 5:
THE FY2022 CHNA FOR BAPTIST'S MEMPHIS METRO SERVICE AREA WAS CONDUCTED FROM JULY 2021 TO AUGUST 2022 AND INCLUDED QUANTITATIVE AND QUALITATIVE RESEARCH METHODS TO DETERMINE HEALTH TRENDS AND DISPARITIES AFFECTING SERVICE AREA RESIDENTS. THROUGH A COMPREHENSIVE VIEW OF STATISTICAL HEALTH INDICATORS AND COMMUNITY STAKEHOLDER FEEDBACK, A PROFILE OF PRIORITY AREAS WAS DETERMINED. THE FINDINGS WILL GUIDE HEALTH CARE SERVICES AND HEALTH IMPROVEMENT EFFORTS, AS WELL AS SERVE AS A COMMUNITY RESOURCE FOR GRANT MAKING AND ADVOCACY, AND SUPPORT THE MANY PROGRAMS PROVIDED BY HEALTH AND SOCIAL SERVICE PARTNERS.COMMUNITY ENGAGEMENT WAS AN INTEGRAL PART OF THE FY2022 CHNA. IN ASSESSING COMMUNITY HEALTH NEEDS, INPUT WAS SOLICITED AND RECEIVED FROM PERSONS WHO REPRESENT THE BROAD INTERESTS OF THE COMMUNITY, AS WELL AS UNDERSERVED, LOW-INCOME AND MINORITY POPULATIONS. THESE INDIVIDUALS PROVIDED WIDE PERSPECTIVES ON HEALTH TRENDS, EXPERTISE ABOUT EXISTING COMMUNITY RESOURCES AVAILABLE TO MEET THOSE NEEDS AND INSIGHTS INTO SERVICE DELIVERY GAPS THAT CONTRIBUTE TO HEALTH DISPARITIES AND INEQUITIES.BAPTIST SOUGHT TO ENGAGE INDIVIDUALS AND COMMUNITIES HISTORICALLY UNDERREPRESENTED AND UNDERSERVED BY HEALTH CARE SERVICES TO ILLUMINATE DIVERSE PERSPECTIVES ON COMMUNITY NEEDS AND INFORM COMMUNITY HEALTH IMPROVEMENT STRATEGY. CONSUMER INTERVIEWS AND FOCUS GROUPS WERE HOSTED ACROSS THE BAPTIST SERVICE AREAS WITH THE GOAL OF GARNERING STAKEHOLDER FEEDBACK AND RECOMMENDATIONS TO IMPROVE HEALTH AND THE HEALTH CARE EXPERIENCE BY ADDRESSING ACCESS TO CARE CHALLENGES AND UNDERLYING SOCIAL DETERMINANTS OF HEALTH AND INEQUITIES. THIS FEEDBACK IS REFLECTED IN BAPTIST'S APPROACH TO DEFINING THE FY2022 - FY2025 PRIORITY AREAS AND DEVELOPING EACH HOSPITAL COMMUNITY HEALTH IMPROVEMENT PLAN (CHIP).THE FOLLOWING RESEARCH METHODS WERE USED TO DETERMINE COMMUNITY HEALTH NEEDS:- ANALYSIS OF EXISTING SECONDARY DATA SOURCES, INCLUDING PUBLIC HEALTH STATISTICS, DEMOGRAPHIC AND SOCIAL MEASURES AND HEALTH CARE UTILIZATION.- KEY INFORMANT SURVEYS TO ASSESS PERCEIVED HEALTH PRIORITIES, PERSPECTIVES ON EMERGING HEALTH TRENDS AND RECOMMENDATIONS TO ADVANCE COMMUNITY HEALTH IMPROVEMENT.- PATIENT ACCESS TO CARE AND SERVICES SURVEY TO UNDERSTAND HEALTH CARE PROVIDERS' PERSPECTIVES ON BARRIERS TO CARE, THE IMPACT OF SOCIAL DETERMINANTS OF HEALTH, CULTURAL COMPETENCIES AND OTHER FACTORS THAT IMPEDE OPTIMAL OUTCOMES FOR PATIENTS.- CONSUMER INTERVIEWS AND FOCUS GROUPS WITH INDIVIDUALS REPRESENTING BLACK, INDIGENOUS AND PEOPLE OF COLOR (BIPOC) AND OTHER POPULATIONS HISTORICALLY UNDERSERVED BY HEALTH CARE SERVICES TO INFORM COMMUNITY HEALTH IMPROVEMENT STRATEGY.CHNA LEADERSHIP:A BAPTIST MEMORIAL HEALTH CARE STEERING COMMITTEE, ALONG WITH COMMUNITY REPRESENTATIVES AND PARTNERS, OVERSAW THE FY2022 CHNA. THESE INDIVIDUALS SERVED AS LIAISONS TO THEIR ORGANIZATIONS AND THE COMMUNITIES SERVED BY THEIR ENTITIES.THE FOLLOWING CONTRIBUTED TO THE CHNA PROCESS AS COMMUNITY PARTNERS:ADAMS PATTERSON GYNECOLOGY AND OBSTETRICSALSAC/ST. JUDE CHILDREN'S RESEARCH HOSPITALALZHEIMER'S ASSOCIATIONAMERICAN CANCER SOCIETYBADDOUR CENTERBANCORPSOUTHCHILDREN'S ADVOCACY CENTERS OF MISSISSIPPICHRIST COMMUNITY HEALTH SERVICESCHURCH HEALTHCITY OF BARTLETTCITY OF COVINGTONCITY OF GERMANTOWNCITY OF HERNANDOCITY OF HERNANDO H.E.A.L. PROGRAMCITY OF MILLINGTON GOVERNMENTCOLLIERVILLE FIRE AND RESCUECOMPASSION NEIGHBORHOOD CLINICCOVINGTON - TIPTON COUNTY CHAMBER OF COMMERCECRYSTAL BALL/COMMUNITY FOUNDATION OF NORTHWEST MSDESOTO COUNTY CHILD PROTECTIVE SERVICESDESOTO ECONOMIC DEVELOPMENT COUNCILDESOTO FAMILY THEATEREASTSIDE CHURCH OF THE NAZARENEFELLOWSHIP OF CHRISTIAN ATHLETESFIRST BAPTIST CHURCH HORN LAKEGATHERGERMANTOWN BOARD OF EDUCATIONHERNANDO MEALS ON WHEELSHOPE HOUSE OF HOSPITALITY, INC.HOUSE OF GRACE, DOMESTIC VIOLENCE CENTERIN THE ARMS OF AN ANGELJOURNEY2WELLKINDRED PLACE, INC.KNOWLEDGE QUESTLATINO MEMPHISLEADERSHIP MEMPHIS AND VOLUNTEER MEMPHISLONGVIEW HEIGHTS BAPTIST CHURCHMEMPHIS CITY COUNCILMEMPHIS INTERNAL MEDICINE AND PEDIATRICSMEMPHIS PUBLIC LIBRARYMETHODIST HEALTHCAREMISSISSIPPI STATE DEPARTMENT OF HEALTHMSDH/MCCCPOLIVE BRANCH CHAMBER OF COMMERCEOLIVE BRANCH FAMILY YMCAOMEGA CHURCH/OMEGA MINISTRYPALMER HOME FOR CHILDRENPERISCO WOFFORD, MD PLLCPHLEBOTOMY SOLUTIONS LLCRHODES COLLEGE/CENTER FOR TRANSFORMING COMMUNITIESSHELBY COUNTY SCHOOLSSHOEBOXES FOR SOLDIERSSHRINE SCHOOLSOUTHAVEN CHAMBER OF COMMERCESUSAN G. KOMEN MEMPHIS - MIDSOUTH MISSISSIPPITEMPLE OF DELIVERANCE COGIC HEALTH AND HEALING MINISTRYTK ELEVATOR NORTH AMERICA SUPPLY CHAIN AND MANUFACTURINGTENNESSEE GENERAL ASSEMBLYUNITED WAY OF THE MID-SOUTHWEST MEMPHIS CHAMBERYMCA

GROUP A-FACILITY 3 -- BAPTIST MEMORIAL HOSPITAL FOR WOMEN PART V, SECTION B, LINE 6A:
BAPTIST MEMORIAL HOSPITAL FOR WOMEN CONDUCTED ITS CHNA WITH THE FOLLOWING OTHER HOSPITAL FACILITIES:BAPTIST MEMORIAL HOSPITAL-COLLIERVILLEBAPTIST MEMORIAL HOSPITAL-DESOTOBAPTIST MEMORIAL HOSPITAL-MEMPHISBAPTIST MEMORIAL HOSPITAL-TIPTONBAPTIST MEMORIAL RESTORATIVE CARE HOSPITAL

GROUP A-FACILITY 3 -- BAPTIST MEMORIAL HOSPITAL FOR WOMEN PART V, SECTION B, LINE 11:
BAPTIST MEMORIAL HEALTH CARE (BAPTIST) IS DEDICATED TO THE HEALTH AND WELL-BEING OF THE MANY COMMUNITIES WE SERVE ACROSS THE MID-SOUTH. WE BELIEVE STRONGLY IN CORPORATE CITIZENSHIP AND THE IMPORTANCE OF COLLABORATION WITH LOCAL ORGANIZATIONS TO BUILD STRONGER AND HEALTHIER COMMUNITIES.TO HELP US TRACK COMMUNITY HEALTH AND RESPOND TO THE NEEDS OF RESIDENTS, EVERY THREE YEARS WE CONDUCT A COMMUNITY HEALTH NEEDS ASSESSMENT (CHNA) AND DEVELOP COMMUNITY HEALTH IMPROVEMENT PLANS (CHIP) FOR EACH COMMUNITY HOSPITAL. THESE ENDEAVORS HELP TO ENSURE OUR INITIATIVES, ACTIVITIES AND PARTNERSHIPS ALIGN WITH OUR COMMUNITIES' MOST PRESSING CONCERNS, AND GUIDE OUR COMMUNITY BENEFIT INVESTMENTS. THEY ARE VITAL TOOLS TO GUIDE COMMUNITY HEALTH IMPROVEMENT ACTIVITIES AS WELL AS ENHANCE CARE DELIVERY, IMPROVE PATIENT ENGAGEMENT STRATEGIES AND DIRECT POPULATION HEALTH MANAGEMENT.IT IS IMPERATIVE TO PRIORITIZE RESOURCES AND ACTIVITIES TOWARD THE MOST PRESSING AND CROSS-CUTTING HEALTH NEEDS WITHIN OUR COMMUNITY. IN DETERMINING THE ISSUES ON WHICH TO FOCUS EFFORTS OVER THE NEXT THREE-YEAR CYCLE, BAPTIST COLLECTED FEEDBACK FROM COMMUNITY PARTNERS AND SOUGHT TO ALIGN WITH COMMUNITY PROGRAMS, POPULATION HEALTH MANAGEMENT STRATEGIES AND DIVERSITY, EQUITY AND INCLUSION INITIATIVES. BAPTIST WILL FOCUS EFFORTS ON THE FOLLOWING COMMUNITY HEALTH PRIORITIES OVER THE NEXT THREE-YEAR CYCLE:1. BEHAVIORAL HEALTH2. CHRONIC DISEASES3. MATERNAL AND CHILD HEALTHBEHAVIORAL HEALTHTHE GOAL IS TO STRENGTHEN EQUITY AND QUALITY IN BEHAVIORAL HEALTH CARE AND IMPROVE ACCESS TO PREVENTION, TREATMENT AND RECOVERY SERVICES.BAPTIST MEMORIAL HOSPITAL FOR WOMEN HAS OUTLINED THE FOLLOWING OBJECTIVES:1. INCREASE THE NUMBER OF PEOPLE WHO ARE SCREENED FOR BEHAVIORAL HEALTH CONDITIONS.2. INCREASE THE NUMBER OF PEOPLE RECEIVING BEHAVIORAL HEALTH CARE AND SUPPORT.BAPTIST MEMORIAL HOSPITAL FOR WOMEN WILL IMPLEMENT THE FOLLOWING STRATEGIES:1. INITIATE UNIVERSAL BEHAVIORAL HEALTH SCREENINGS ACROSS ALL CARE SETTINGS.2. EDUCATE PEOPLE TO RECOGNIZE SIGNS AND SYMPTOMS OF MENTAL HEALTH CONDITIONS AND SUBSTANCE ABUSE AND WHERE TO GET HELP.3. SUPPORT, PROMOTE AND PARTICIPATE IN COMMUNITY BEHAVIORAL HEALTH AWARENESS EFFORTS.4. EXPAND WORKFORCE TRAINING AND CAPABILITY IN THE DETECTION, DIAGNOSIS AND MANAGEMENT OF BEHAVIORAL HEALTH CONDITIONS.5. PROVIDE INFORMATION ON THE MEDICAID AND CHILDREN'S HEALTH INSURANCE PROGRAM (CHIP) AND COVERAGE OF ESSENTIAL BEHAVIORAL HEALTH SERVICES FOR CHILDREN AND YOUTH.6. EXPAND ACCESS TO COMMUNITY-BASED SERVICES AND RESOURCES SUCH AS PEER SUPPORT, COMMUNITY HEALTH WORKERS, HOME AND COMMUNITY-BASED SERVICES AND SOCIAL SUPPORTS.7. STRENGTHEN AND SUPPORT COMMUNITY ORGANIZATIONS PROVIDING YOUTH MENTAL HEALTH SUPPORT, INCLUDING MENTORSHIP, CAREER DEVELOPMENT AND SOCIAL EMOTIONAL LEARNING OPPORTUNITIES.8. PROVIDE EDUCATION AND SUPPORT ABOUT BEHAVIORAL HEALTH FOR HEALTH CARE PROVIDERS AND PROFESSIONALS.CHRONIC DISEASESTHE GOAL IS TO ENSURE ALL RESIDENTS HAVE KNOWLEDGE OF, AND EQUITABLE ACCESS TO, THE RESOURCES THEY NEED TO MAINTAIN AND IMPROVE THEIR HEALTH.BAPTIST MEMORIAL HOSPITAL FOR WOMEN HAS OUTLINED THE FOLLOWING OBJECTIVES:1. INCREASE ACCESS TO TRADITIONAL AND ALTERNATIVE PLACES PEOPLE CAN ACCESS HEALTH CARE.2. REDUCE DISPARITIES IN CHRONIC DISEASE PREVALENCE AND DEATH RATES.BAPTIST MEMORIAL HOSPITAL FOR WOMEN WILL IMPLEMENT THE FOLLOWING STRATEGIES:1. PROVIDE INFORMATION ON THE MEDICAID AND CHILDREN'S HEALTH INSURANCE PROGRAM (CHIP) AND COVERAGE OF ESSENTIAL BEHAVIORAL HEALTH SERVICES FOR CHILDREN AND YOUTH.2. CONTINUE TO ASSESS COMMUNITY NEED FOR SPECIALTY CARE SERVICES AND OPPORTUNITIES TO EXPAND AVAILABLE CLINICS.3. EXPAND EQUITABLE ACCESS TO TELEHEALTH VISITS BY INCREASING TECHNOLOGY KNOW-HOW AND USE OF TELEHEALTH AMONG PRIORITY POPULATIONS.4. SUPPORT, PROMOTE, AND PARTICIPATE IN EVENTS OFFERING AFFORDABLE PREVENTIVE SCREENINGS AND OTHER MOBILE HEALTH SERVICES, BRINGING CARE TO THE COMMUNITY.5. OPTIMIZE DATA COLLECTION, STANDARDIZATION AND TRANSPARENCY TO IDENTIFY DISPARITIES AND TRACK IMPROVEMENT.6. INCREASE CHRONIC DISEASE SCREENING RATES AMONG UNDERSERVED POPULATIONS.7. PROVIDE EDUCATION AND SUPPORT PROGRAMS THAT ADDRESS PHYSICAL, MENTAL, SPIRITUAL AND FINANCIAL CONCERNS.MATERNAL AND CHILD HEALTHTHE GOAL IS TO ACHIEVE EQUITABLE OUTCOMES FOR MOTHERS AND BABIES BY STRENGTHENING COMMUNITIES AND ADDRESSING UNDERLYING BARRIERS TO CARE.BAPTIST MEMORIAL HOSPITAL FOR WOMEN HAS OUTLINED THE FOLLOWING OBJECTIVES:1. REDUCE HEALTH DISPARITIES IN BIRTH OUTCOMES FOR BLACK/AFRICAN AMERICAN WOMEN AND BABIES.2. INCREASE ACCESS TO COMPREHENSIVE PRE- AND POST-NATAL CARE SERVICES.BAPTIST MEMORIAL HOSPITAL FOR WOMEN WILL IMPLEMENT THE FOLLOWING STRATEGIES:1. OPTIMIZE DATA COLLECTION, STANDARDIZATION AND TRANSPARENCY TO IDENTIFY DISPARITIES AND TRACK IMPROVEMENT.2. EXPAND AND DIVERSIFY THE PERINATAL WORKFORCE.3. STRENGTHEN ECONOMIC AND SOCIAL SUPPORT FOR PEOPLE BEFORE, DURING AND AFTER PREGNANCY.4. CREATE INCLUSIVE AND WELCOMING CARE SETTINGS THAT HONOR DIVERSITY AND REFLECT THE COMMUNITY.5. PARTNER WITH COMMUNITY-BASED ORGANIZATIONS INCLUDING FAITH-BASED INSTITUTIONS TO PROVIDE EDUCATION AND CARE IN COMMUNITIES.6. PROVIDE MOBILE, IN-HOME, AND TELEHEALTH CARE TO INCREASE ACCESS FOR UNDERSERVED POPULATIONS.WE RECOGNIZE THAT OUR HOSPITALS ARE VITAL ORGANIZATIONS WITHIN THE COMMUNITIES WE SERVE. AND WE KNOW THAT WE CANNOT ADDRESS EVERY COMMUNITY NEED BY OURSELVES. TO PROMOTE HEALTH AND QUALITY OF LIFE, WE COLLABORATE WITH COMMUNITY PARTNERS WHO HAVE EXPERTISE IN SOCIAL NEEDS, SPECIALTY SERVICES, FAITH LEADERSHIP, ADVOCACY AND ESSENTIAL RESOURCES. WE FOSTER ONGOING RELATIONSHIPS WITH THESE PARTNERS AND PROVIDE FINANCIAL AND IN-KIND GIFTS TO SUPPORT THEIR WORK.NO ACTIONS WERE TAKEN DURING THE FISCAL YEAR RELATED TO THE MOST RECENT CHNA BECAUSE THE CHNA WAS ADOPTED AT THE END OF THE TAX YEAR. HOWEVER, THE HOSPITAL DID THE FOLLOWING DURING FY'22 TO ADDRESS THE SIGNIFICANT HEALTH NEEDS OF THE COMMUNITY RELATED TO THE PRIOR CHNA.- USED BAPTIST EXPERTS TO SHARE EDUCATIONAL INFORMATION WITH THE PUBLIC VIA PRINTED DOCUMENTS, VIDEOS, AND RADIO.- PARTICIPATED IN FORUMS TO INCREASE AWARENESS OF RISK FACTORS AND PREVENTION ACTIVITIES. - COLLABORATED WITH LOCAL SCHOOLS TO PROVIDE EDUCATION AND PROGRAMMING TOOLS FOR STUDENTS TO MAKE HEALTHY LIFESTYLE CHOICES.- PROMOTED PEDIATRIC PARENTING HEALTHY KIDS APPS TO SCHOOLS AND COMMUNITIES TO BUILD HEALTHY PRACTICES OF SOCIAL, MENTAL AND PHYSICAL HEALTH.- PROMOTED WOMEN'S HEALTH AND MATERNITY APPS TO COMMUNITIES TO BUILD HEALTHY PRACTICES OF SOCIAL, MENTAL AND PHYSICAL HEALTH.

GROUP A-FACILITY 3 -- BAPTIST MEMORIAL HOSPITAL FOR WOMEN PART V, SECTION B, LINE 13B:
1. MONEY INCOME INCLUDING: EARNINGS, UNEMPLOYMENT COMPENSATION, WORKERS' COMPENSATION, SOCIAL SECURITY, SUPPLEMENTAL SECURITY INCOME, DISABILITY PAYMENTS, PUBLIC ASSISTANCE, VETERANS' PAYMENTS, SURVIVOR BENEFITS, PENSION OR RETIREMENT INCOME, INTEREST, DIVIDENDS, RENTS, ROYALTIES, INCOME FROM ESTATES AND/OR TRUSTS, EDUCATIONAL ASSISTANCE, ALIMONY, CHILD SUPPORT, ASSISTANCE FROM OUTSIDE THE HOUSEHOLD, AND OTHER MISCELLANEOUS SOURCES OF INCOME. THE GROSS AMOUNT IS USED WHEN CALCULATING INCOME FROM ANY OF THE PRECEDING SOURCES.2. NON-CASH BENEFITS, SUCH AS FOOD STAMPS AND HOUSING SUBSIDIES, DO NOT COUNT AS INCOME.3. IF A PERSON LIVES WITH A FAMILY, THE TOTAL GROSS INCOME OF ALL FAMILY MEMBERS IS CALCULATED WHEN DETERMINING INCOME. PLEASE NOTE: (A) NON-RELATIVES, INCLUDING HOUSEMATES, DO NOT COUNT; (B) A CHILD WHO IS A FULL-TIME STUDENT AWAY FROM HOME AT AN ACCREDITED COLLEGE MAY BE COUNTED; (C) MINOR CHILDRENS' EARNED WAGES ARE NOT INCLUDED IN DETERMINING INCOME; AND (D) COURT-ORDERED OR STATE/FEDERAL ISSUED ASSISTANCE RELATED TO A MINOR SHOULD BE INCLUDED IN DETERMINING INCOME.4. PRIMARY RESIDENCE OF INDIVIDUALS CLAIMED IN A FAMILY UNIT SHOULD BE VERIFIED USING TAX RETURNS OR FEDERAL, STATE OR GOVERNMENTAL COURT DOCUMENTS INDICATING RESIDENCY.

BAPTIST MEMORIAL HOSPITAL-MEMPHIS:
PART V, SECTION B, LINE 16A: THE FAP FOR BAPTIST MEMORIAL HOSPITAL-MEMPHIS CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.BAPTISTONLINE.ORG/PATIENTS-AND-VISITORS/FINANCIAL-ASSISTANCEBAPTIST MEMORIAL HOSPITAL-COLLIERVILLE:PART V, SECTION B, LINE 16A: THE FAP FOR BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.BAPTISTONLINE.ORG/PATIENTS-AND-VISITORS/FINANCIAL-ASSISTANCE BAPTIST MEMORIAL HOSPITAL FOR WOMEN:PART V, SECTION B, LINE 16A: THE FAP FOR BAPTIST MEMORIAL HOSPITAL FOR WOMEN CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.BAPTISTONLINE.ORG/PATIENTS-AND-VISITORS/FINANCIAL-ASSISTANCEBAPTIST MEMORIAL HOSPITAL-MEMPHIS:PART V, SECTION B, LINE 16B: THE FAP APPLICATION FOR BAPTIST MEMORIAL HOSPITAL-MEMPHIS CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.BAPTISTONLINE.ORG/PATIENTS-AND-VISITORS/FINANCIAL-ASSISTANCEBAPTIST MEMORIAL HOSPITAL-COLLIERVILLE:PART V, SECTION B, LINE 16B: THE FAP APPLICATION FOR BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.BAPTISTONLINE.ORG/PATIENTS-AND-VISITORS/FINANCIAL-ASSISTANCEBAPTIST MEMORIAL HOSPITAL FOR WOMEN:PART V, SECTION B, LINE 16B: THE FAP APPLICATION FOR BAPTIST MEMORIAL HOSPITAL FOR WOMEN CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.BAPTISTONLINE.ORG/PATIENTS-AND-VISITORS/FINANCIAL-ASSISTANCEBAPTIST MEMORIAL HOSPITAL-MEMPHIS:PART V, SECTION B, LINE 16C: THE PLAIN LANGUAGE SUMMARY OF THE FAP FOR BAPTIST MEMORIAL HOSPITAL-MEMPHIS CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.BAPTISTONLINE.ORG/PATIENTS-AND-VISITORS/FINANCIAL-ASSISTANCEBAPTIST MEMORIAL HOSPITAL-COLLIERVILLE:PART V, SECTION B, LINE 16C: THE PLAIN LANGUAGE SUMMARY OF THE FAP FOR BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.BAPTISTONLINE.ORG/PATIENTS-AND-VISITORS/FINANCIAL-ASSISTANCEBAPTIST MEMORIAL HOSPITAL FOR WOMEN:PART V, SECTION B, LINE 16C: THE PLAIN LANGUAGE SUMMARY OF THE FAP FOR BAPTIST MEMORIAL HOSPITAL FOR WOMEN CAN BE FOUND AT THE FOLLOWING LINK: HTTPS://WWW.BAPTISTONLINE.ORG/PATIENTS-AND-VISITORS/FINANCIAL-ASSISTANCE

Supplemental Information

Schedule H (Form 990) Part VI

PART I, LINE 3C:
BAPTIST MEMORIAL HOSPITAL USES FEDERAL POVERTY GUIDELINES (FPG) TO DETERMINE ELIGIBILITY FOR FREE OR REDUCED CARE FOR LOW INCOME AND MEDICALLY INDIGENT INDIVIDUALS. IN ADDITION TO THE FEDERAL POVERTY GUIDELINES, BAPTIST MEMORIAL HOSPITAL USES MEDICAL INDIGENCY, INSURANCE STATUS, UNDERINSURANCE STATUS, AND RESIDENCY TO DETERMINE ELIGIBILITY FOR FINANCIAL ASSISTANCE.

PART I, LINE 6A:
THE COMMUNITY BENEFIT REPORT IS PREPARED BY BAPTIST MEMORIAL HEALTH CARE CORPORATION (EIN: 58-1521475), THE SOLE MEMBER OF BAPTIST MEMORIAL HOSPITAL. THE COMMUNITY BENEFIT REPORT IS MADE AVAILABLE TO THE PUBLIC BY MAIL AND AVAILABLE AT EACH AFFILIATE OF BAPTIST MEMORIAL HEALTH CARE CORPORATION.

PART I, LINE 7:
OUR COST ACCOUNTING PROCESS REFLECTS FULLY LOADED COST FOR ALL OF OUR PATIENT POPULATIONS. FULLY LOADED COST INCLUDES DIRECT, CAPITAL, AND INDIRECT COST. AFTER WORKING WITH OUR DEPARTMENT DIRECTORS AND CFOS TO MAKE SURE THE DOLLARS IN THE GENERAL LEDGER ARE IN THE CORRECT PLACE TO REFLECT OUR TIME AND EFFORT SPENT THROUGHOUT THE YEAR, WE DEVELOP RELATIVE VALUE UNITS TO ALLOCATE THE ACTUAL GENERAL LEDGER COST DOWN TO THE PROCEDURE CHARGE CODES FROM OUR PATIENT ACCOUNTING SYSTEM. ALL OVERHEAD IS ALLOCATED DOWN TO THE REVENUE PRODUCING DEPARTMENTS BASED ON VARIOUS STATISTICS. ONCE EVERY CHARGE CODE HAS GONE THROUGH THE COST AND AUDIT PROCESS, WE CAN RUN THE PATIENT LEVEL REPORTS USED FOR THE FORM 990 TO GET TO THE COST INFORMATION NEEDED.

PART I, LINE 7G:
SUBSIDIZED HEALTH SERVICES DO NOT INCLUDE ANY COSTS ATTRIBUTABLE TO PHYSICIAN CLINICS.

PART II, COMMUNITY BUILDING ACTIVITIES:
BAPTIST MEMORIAL HOSPITAL CONDUCTS SEVERAL HEALTH FAIRS, SEMINARS AND CLASSES THROUGHOUT THE YEAR FOR THE COMMUNITIES IT SERVES. EMPLOYEES ALSO VOLUNTEER THEIR TIME ON VARIOUS COMMUNITY PROGRAMS. IN ADDITION, BAPTIST MEMORIAL HOSPITAL PROVIDED FLU AND COVID-19 VACCINATIONS TO THE PUBLIC.

PART III, LINE 2:
BAPTIST MEMORIAL HOSPITAL'S BAD DEBT EXPENSE WAS DETERMINED AS FOLLOWS:A BAD DEBT REPORT IS RUN TO PULL ALL PATIENTS THAT HAVE BEEN MOVED TO A BAD DEBT ACCOUNT LOCATION. WE THEN TAKE THE TOTAL ACCOUNT BALANCE OF ALL THE PATIENTS IN THE BAD DEBT LOCATION AND DIVIDE IT BY THE TOTAL CHARGES OF THE SAME PATIENT LOCATION. WE MULTIPLY THE RESULTING RATIO BY THE TOTAL COST OF THE SAME PATIENT POPULATION WHICH PROVIDES US WITH THE COST ASSOCIATED WITH THE TOTAL AMOUNT OF THE ACCOUNT BALANCE MOVED TO BAD DEBT STATUS.

PART III, LINE 3:
BAPTIST MEMORIAL HOSPITAL'S BAD DEBT EXPENSE ATTRIBUTABLE TO PATIENTS ELIGIBLE UNDER THE BAPTIST MEMORIAL HEALTH CARE CORPORATION'S FINANCIAL ASSISTANCE POLICY WAS DETERMINED AS FOLLOWS:WE IDENTIFY THE PATIENTS ELIGIBLE FOR FREE OR DISCOUNTED CARE UNDER BAPTIST MEMORIAL HEALTH CARE CORPORATION'S FINANCIAL ASSISTANCE POLICY. THIS INFORMATION IS INCLUDED IN THE PATIENT'S RECORD. WE ALSO INCLUDE PATIENTS WHO REFUSE TO COMPLETE THE FINANCIAL ASSISTANCE PAPERWORK. IF A PATIENT IS DETERMINED TO BE ELIGIBLE FOR FINANCIAL ASSISTANCE, IF INFORMATION PROVIDED BY THE PATIENT IS INCOMPLETE, OR WHEN A SELF-PAY MINIMUM DISCOUNT NOTE IS ENTERED IN THE PATIENT RECORD, WE RUN A REPORT WHICH PROVIDES US THE COST ASSOCIATED WITH THE TOTAL AMOUNT OF BAD DEBT ATTRIBUTABLE TO THOSE PATIENTS ELIGIBLE FOR FINANCIAL ASSISTANCE.

PART III, LINE 4:
BAPTIST MEMORIAL HEALTH CARE CORPORATION, THE SOLE MEMBER OF BAPTIST MEMORIAL HOSPITAL, HAS ADOPTED HEALTHCARE FINANCIAL MANAGEMENT ASSOCIATION STATEMENT NO. 15, VALUATION AND FINANCIAL STATEMENT PRESENTATION OF CHARITY CARE AND BAD DEBTS BY INSTITUTIONAL PROVIDERS.THERE IS NOT A SEPARATE BAD DEBT EXPENSE FOOTNOTE IN BAPTIST MEMORIAL HEALTH CARE CORPORATION'S COMBINED AUDITED FINANCIAL STATEMENTS.

PART III, LINE 8:
THE SHORTFALL, IF ANY, IS NOT TREATED AS COMMUNITY BENEFIT.WE CANNOT GET THE PAYMENT AND MEDICARE ALLOWABLE COST INFORMATION FROM THE COST REPORT IN THE FORMAT WE NEED. THEREFORE, WE TAKE THE FOLLOWING STEPS. FOR LINE 5, WE TAKE THE TOTAL PAYMENTS FOR MEDICARE PATIENTS FROM SCHEDULE 6, PATIENT POPULATION, AND DIVIDE THAT BY THE TOTAL HOSPITAL MEDICARE PAYMENTS. WE MULTIPLY THE RESULTING RATIO BY THE REVENUE NUMBERS THAT COME FROM THE COST REPORT. FOR LINE 6, WE USE THE SAME CONCEPT TO GET THE COST INFORMATION. WE GET THE TOTAL COST OF MEDICARE PATIENTS FROM SCHEDULE 6 AND DIVIDE THAT NUMBER BY THE TOTAL COST OF THE TOTAL MEDICARE PATIENT POPULATION OF THE HOSPITAL. WE THEN MULTIPLY THIS RATIO BY THE COST INFORMATION FROM THE COST REPORT.

PART III, LINE 9B:
THE HOSPITAL'S COLLECTION AGENCY WILL DETERMINE IF THE PATIENT HAS A FINANCIAL ASSISTANCE APPLICATION ON FILE AND WAS DEEMED TO QUALIFY FOR FINANCIAL ASSISTANCE BY THE HOSPITAL. IF IT WAS DETERMINED THAT THE PATIENT QUALIFIES FOR FINANCIAL ASSISTANCE, THEN THE COLLECTION AGENCY WILL REVIEW THE REMAINING UNPAID BALANCE AFTER THE APPLICATION OF THE FINANCIAL ASSISTANCE DISCOUNT, AND PURSUE APPROPRIATE COLLECTION EFFORTS. DEPENDING UPON THE CIRCUMSTANCES AT THE TIME, THE ENTIRE AMOUNT OWED MAY BE WRITTEN OFF.

PART VI, LINE 5:
THE HOSPITALS HAVE OPEN MEDICAL STAFFS, COMMUNITY BOARD INVOLVEMENT, SUPPORT SERVICES, FREE AND/OR REDUCED MAMMOGRAMS, HEALTH FAIRS, DONATION OF SUPPLIES AND MONEY, AND MANY OTHER THINGS.

PART VI, LINE 6:
BAPTIST MEMORIAL HOSPITAL IS AN AFFILIATE OF BAPTIST MEMORIAL HEALTH CARE CORPORATION. BAPTIST MEMORIAL HEALTH CARE CORPORATION IS THE SOLE MEMBER OF A NUMBER OF HOSPITALS, MINOR MEDICAL CENTERS, HOME CARE AND HOSPICE SERVICES, AND PHYSICIAN SERVICES IN WEST TENNESSEE, NORTH AND CENTRAL MISSISSIPPI, AND EAST ARKANSAS. EACH FACILITY PROVIDES HEALTH CARE SERVICES TO MEET THE NEEDS OF THE COMMUNITIES SERVED.

PART VI, LINE 2:
"BAPTIST MEMORIAL HEALTH CARE CORPORATION (BMHCC), AS SOLE MEMBER OF BAPTIST MEMORIAL HOSPITAL, PROVIDES NEEDS ASSESSMENTS THROUGH THE HEALTH SERVICES RESEARCH DEPARTMENT. IN ADDITION, LOCAL ADVISORY BOARDS PROVIDE FEEDBACK TO THE LOCAL HOSPITAL ADMINISTRATORS.REPUTATION.COM IS CONTRACTED TO ANALYZE AND GARNER ADDITIONAL FEEDBACK FROM ONLINE REVIEWS POSTED ON SOCIAL MEDIA AS WELL AS TO SOLICIT REVIEWS FROM BAPTIST PATIENTS. THESE EFFORTS ARE GEARED TOWARDS RAPID RESPONSE AND CORRECTION OF SUBOPTIMAL PERFORMANCE AS WELL AS TO BETTER UNDERSTAND THE CUSTOMER SERVICE NEEDS OF BMHCC'S PATIENT CONSTITUENCY. THIS APPLIES TO BOTH HOSPITALS AND PHYSICIAN PRACTICES.PROVIDER ENGAGEMENT SURVEYS ARE CONDUCTED YEARLY TO DETERMINE LEVELS OF ENGAGEMENT AND ALIGNMENT OF PHYSICIANS AND ADVANCE PRACTICE PROVIDERS. ENGAGEMENT ASSESSES PRIDE IN THE ORGANIZATION, INTENT TO STAY, WILLINGNESS TO RECOMMEND, AND OVERALL WORKPLACE SATISFACTION. ALIGNMENT ASSESSES THE EXTENT TO WHICH PHYSICIANS FEEL A STRONG PARTNERSHIP AND CONNECTION WITH LEADERSHIP, INCLUDING A SHARED VISION OF HOW TO EXECUTE THE ORGANIZATIONAL MISSION. AN IMPORTANT FACET OF ALIGNMENT IS THE PHYSICIANS' SENSE THAT THEIR INPUT AND FEEDBACK ARE VALUED AND HAVE AN IMPACT ON GOAL SETTING AND DIRECTION. QUESTIONS SEEK INPUT ON THEIR PATIENTS' EXPERIENCES, STAFF INTERACTIONS AND SERVICES PROVIDED, QUALITY STATUS AND IMPROVEMENT INITIATIVES, NEEDED EQUIPMENT AND SERVICES, RESOURCES AVAILABLE TO PATIENTS AND PROVIDERS, CONTINUING MEDICAL EDUCATION OPPORTUNITIES AND OUR COMMITMENT TO DIVERSITY. SURVEY INVITATIONS ARE EMAILED TO BOTH SYSTEM AFFILIATED PROVIDERS AND COMMUNITY PROVIDERS BY PRESS GANEY ASSOCIATES, LLC.COMMUNITY NEEDS ASSESSMENTS (CNA) FOR ADDITIONAL PHYSICIANS IN THE COMMUNITY ARE ALSO CONDUCTED. POPULATION-BASED DEMAND ESTIMATES ARE OBTAINED FROM THE MILLIMAN DATA DRIVEN MODELS CREATED IN COLLABORATION WITH BMHCC'S CNA VENDOR, 3DHEALTH. THEY TAKE INTO ACCOUNT THE AGE AND GENDER OF THE POPULATION. THIS IS THEN COMPARED TO THE SUPPLY OF PHYSICIANS AS DETERMINED THROUGH AN IQVIA NATIONAL PHYSICIAN DATABASE. 3DHEALTH ALSO CALLS PHYSICIAN OFFICES IN EACH SERVICE AREA TO DETERMINE THE FULL TIME EQUIVALENT OF PHYSICIANS AVAILABLE IN THE SPECIALTY OF INTEREST FOR EACH ASSESSMENT. THE DEMAND MINUS THE SUPPLY GIVES THE ""NET NEED"" CURRENTLY, AND IN YEARS TO COME. THE REQUEST FOR THESE ANALYSES ARE MADE BY THE HOSPITAL'S CHIEF EXECUTIVE OFFICER BASED ON THE PRIORITIES GIVEN BY THE MEDICAL STAFF AND ACCORDING TO KNOWLEDGE OF PHYSICIANS THAT ARE LIKELY TO LEAVE THE AREA IN THE NEXT YEAR OR TWO. GENERALLY, THE DEMAND AND SUPPLY ESTIMATES ARE FOR A GEOGRAPHIC AREA DEFINED BY THE PRIMARY SERVICE AREA OF THE HOSPITAL AS DEFINED BY THE STARK ACT.BMHCC ALSO CONSULTS WITH MULTIPLE OUTSIDE VENDORS IN THE REAL ESTATE AND HEALTH CARE FACILITY PLANNING BUSINESS TO ASSESS FACILITY NEED AND OPTIMAL LOCATION TO BEST SERVE THE PUBLIC. MULTIPLE SOFTWARE PACKAGES WITH PROPRIETARY ALGORITHMS TO ASSESS BEST LOCATION FOR PROSPECTIVE NEW FACILITIES ARE USED. NATIONAL CLAIMS DATABASES OF HEALTH CARE VISITS, AS WELL AS DATA SETS GATHERED FROM SOCIAL MEDIA AND CELL COMPANIES THAT ASSESS POPULATION TRAFFIC MOVEMENTS, PROVIDE CUTTING EDGE DATA TO ULTIMATELY PROVIDE OPTIMAL LOCATIONS FOR THE MARKETS BAPTIST SERVES.PATIENT EXPERIENCE SURVEYS ARE USED TO ASSESS COMMUNITY NEED AND TO SOLICIT FEEDBACK ON OUR SERVICES. THROUGH PRESS GANEY ASSOCIATES, LLC, BMHCC UTILIZES MAIL, E-MAIL AND TEXT TO SEEK FEEDBACK FROM OVER 1.2 MILLION PATIENT VISITS PER YEAR. SERVICES FOR THESE VISITS MAY BE PROVIDED IN ONE OF SEVEN SETTINGS: INPATIENT, OUTPATIENT TEST AND TREATMENT, ONCOLOGY CENTER, EMERGENCY DEPARTMENT, AMBULATORY SURGERY, URGENT CARE CENTER, AND PHYSICIAN PRACTICE CLINIC. THE SURVEY MEASURES THE PATIENT'S PERCEPTION OF KEY COMPONENTS OF THEIR JOURNEY WITH OUR HEALTH CARE ORGANIZATION. THESE COMPONENTS INCLUDE ADMISSION, REGISTRATION, COMMUNICATION WITH NURSES, COMMUNICATION WITH DOCTORS, WAIT TIME, RESPONSE TO NEEDS, HOSPITAL ENVIRONMENT, DISCHARGE, CARE TRANSITION, ETC. THE RATINGS ON EACH QUESTION ARE USED, ALONG WITH COMMENTS, TO IDENTIFY THE CONTINUATION OF BEST PRACTICES ALONG WITH ANY CHANGES IN PROCESSES OR BEHAVIORS THAT ARE NECESSARY TO MEET THE NEEDS OF THE COMMUNITIES WE SERVE."

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"PATIENTS ARE INFORMED OF THEIR ELIGIBILITY FOR ASSISTANCE IN PERSON UPON ENTERING THE HOSPITAL FACILITY. EACH PATIENT IS ASSIGNED AN ADMISSIONS PERSON WHO PROVIDES WRITTEN INFORMATION AS WELL AS VERBAL INFORMATION. IN ADDITION, THE PATIENT MAY OBTAIN INFORMATION AS FOLLOWS:(A) A COPY IS GIVEN TO THE PATIENT DURING THE ADMISSIONS AND/OR DISCHARGE PROCESS FOR EACH VISIT FOR MEDICAL TREATMENT.(B) A COPY IS SENT WITH THE FIRST POST-DISCHARGE BILLING STATEMENT.(C) COPIES ARE POSTED AND AVAILABLE UPON REQUEST AT ALL ADMISSIONS, EMERGENCY AND BUSINESS OFFICE DEPARTMENT AREAS AT ALL BAPTIST MEMORIAL HEALTH CARE CORPORATION FACILITIES.(D) COPIES ARE ALSO AVAILABLE FOR DOWNLOAD AND PRINTING ONLINE ON THE BAPTIST MEMORIAL HEALTH CARE CORPORATION WEBSITE UNDER ""FINANCIAL ASSISTANCE OR BY CONTACTING THE FACILITY WHERE SERVICES WERE RECEIVED AND REQUESTING A COPY BY MAIL OR EMAIL AT FAP@BMHCC.ORG.(E) COPIES OF ALL FINANCIAL ASSISTANCE POLICY DOCUMENTS WILL BE PROVIDED ELECTRONICALLY TO ANY INDIVIDUAL WHO INDICATES THAT IS THEIR PREFERENCE."

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BAPTIST MEMORIAL HOSPITAL, WHICH INCLUDES BAPTIST MEMORIAL HOSPITAL-MEMPHIS, BAPTIST MEMORIAL HOSPITAL-COLLIERVILLE, AND BAPTIST MEMORIAL HOSPITAL FOR WOMEN, SERVES THE MEMPHIS METRO AREA. PATIENTS COME FROM ARKANSAS, MISSISSIPPI, MISSOURI, AND COUNTIES SURROUNDING THE MEMPHIS AREA. THE AFRICAN AMERICAN COMMUNITY COMPRISES ABOUT 48.3% OF OUR PRIMARY SERVICE AREA. HISPANICS MAKE UP ABOUT 8.6%, AND CAUCASIANS ARE ABOUT 37.9%.DEMOGRAPHIC SNAPSHOTS ARE PROVIDED BY THE INDEPENDENT OUTSIDE FIRM OF CLARITAS, INC. OUR OWN HEALTH SERVICES RESEARCH DEPARTMENT AT BAPTIST MEMORIAL HEALTH CARE CORPORATION (OUR PARENT) CALCULATES THE DISTRIBUTION OF INPATIENT DISCHARGES (EXCLUDING NEWBORNS) BY COUNTY. THIS IS SORTED IN DESCENDING NUMBER PER COUNTY AND DETERMINES THOSE COUNTIES WITH UP TO 75-77% OF THE DISCHARGES AND THESE CONTIGUOUS COUNTIES COMPRISE THE PRIMARY MARKET AREA. COUNTIES COMPRISING 78-95% OF THE DISCHARGES ARE DESIGNATED THE SECONDARY MARKET, WHILE THE REMAINING 5% IS THE TERTIARY MARKET.THE MEMPHIS PRIMARY MARKET SERVICE AREA HAS 1,114,596 PERSONS WITH THE COMBINED PRIMARY AND SECONDARY AREAS HAVING 2,037,131 PERSONS. OTHER ITEMS SUCH AS AGE, HOUSEHOLD INCOME, AND RACE/ETHNICITY PERCENTAGES, AS COMPARED TO THE NATION AS A WHOLE, ARE ALSO USED IN THE MIX.DUNN AND BRADSTREET DATA IS ALSO USED TO DETERMINE THE COMMUNITIES' LARGEST EMPLOYERS.